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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Front of property
Lobby
Lobby
Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(93 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(43 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Lobby
Comfort Suites Gatlinburg Downtown-Convention Center
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,182 reviews
The price is AU$92
includes taxes & fees
22 Feb - 23 Feb
Comfort Suites Gatlinburg Downtown-Convention Center

About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), SureStay Plus Hotel by Best Western Gatlinburg is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. .This hotel is 1 mi (1.6 km) from Ripley's Aquarium of the Smokies and 2.8 mi (4.5 km) from Ober Mountain.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 11 min walk - 0.9 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Crockett's Breakfast Camp - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with a seasonal outdoor pool, near Gatlinburg Space Needle
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 52 air-conditioned rooms featuring microwaves and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 565 out of 1080 reviews
Rating 8 - Good. 268 out of 1080 reviews
Rating 6 - Okay. 129 out of 1080 reviews
Rating 4 - Poor. 50 out of 1080 reviews
Rating 2 - Terrible. 68 out of 1080 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, comfy, beautiful view, and a great breakfast with pancakes! Thank you all
Stayed 1 night in Nov 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, and good location.
Stayed 1 night in Nov 2025

10/10 Excellent

Amilkar

Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Room was clean, bed was comfortable. Breakfast was amazing
Stayed 2 nights in Nov 2025

8/10 Good

Billie S

Liked: Cleanliness, staff & service
Rooms were not updated and not very clean
Stayed 4 nights in Sep 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant
Stayed 1 night in Nov 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was good for the price. Thicker comforter on bed wouldve been nice but not a necessity. Staff pleasant and always greeted us on passing. Breakfast was decent.
Stayed 1 night in Nov 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quick, easy, ALWAYS clean. Great location. We stay here 3-5 times a year and will continue to do so.
Stayed 1 night in Nov 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Nov 2025

6/10 Okay

Jose

Stayed 3 nights in Sep 2025

4/10 Poor

Tony

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The hotel elevator, and lobby smelled of Marijuana every time you got on and off the elevator. Lady who was working desk at night wasn't very helpful. I asked if we could get an extra pillow and she informed me that they had no extra pillows available. Funny thing about that was we had a king size bed and a sleeper sofa. My wife and i didn't use the sleeper sofa but i guess we couldn't have used it anyway since there were no pillows to be found! Rest of staff was great and location was exactly what we wanted.
Stayed 2 nights in Nov 2025

6/10 Okay

Jeniffer

Travelled with family and small children
room had a pretty bad smelling like humidity
Stayed 2 nights in Nov 2025

4/10 Poor

Temis

Old building and poorly maintained.
Stayed 1 night in Nov 2025

6/10 Okay

dan

Stayed 4 nights in Oct 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
The hotel staff was amazing, very helpful, nice, & made my stay here even more better.
Stayed 1 night in Oct 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
The hotel staff was amazing, very helpful, nice, & made my stay here even better.
Stayed 2 nights in Oct 2025

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness
The tv and remote was not working. The clerk couldn’t come and look because she had feet problems and couldn’t walk up the stairs because the elevator was out of order.
Stayed 2 nights in Nov 2025

10/10 Excellent

Deborah, Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern is that there were no coffee pots in the rooms and no available complimentary coffee or water in the lobby either. I know this might sound trivial but breakfast ends at 9 am or 9:30 week day and weekends so it would have been nice to have that available for us late risers! The staff was very friendly and accommodating. My frigerator stoped working and they replaced it within a couple hours. But I did loose 20.00 worth of vegetables, fruit and Yogurt I bought for my snacks for the week.
Stayed 4 nights in Oct 2025

10/10 Excellent

ankit

Stayed 2 nights in Nov 2025

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities
Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Joel

Stayed 5 nights in Oct 2025

2/10 Terrible

Kelven

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was no one when I arrived, i had to wait 1 hour until the receptionist arrives because he was sleeping…
Stayed 1 night in Oct 2025

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable clean place right on the river. We will definitely be back.
Stayed 1 night in Oct 2025

8/10 Good

Ying C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025