See all properties
Save

SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Lobby
Lobby
Front of property
Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(93 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(47 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(43 reviews)
  • Sleeps 4
  • 1 King Bed

Similar properties

Indoor pool
Country Inn & Suites by Radisson, Gatlinburg, TN
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,104 reviews
The price is AU$81
includes taxes & fees
22 Feb - 23 Feb
Country Inn & Suites by Radisson, Gatlinburg, TN

About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), SureStay Plus Hotel by Best Western Gatlinburg is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. .This hotel is 1 mi (1.6 km) from Ripley's Aquarium of the Smokies and 2.8 mi (4.5 km) from Ober Mountain.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 11 min walk - 0.9 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with a seasonal outdoor pool, near Gatlinburg Space Needle
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 52 air-conditioned rooms featuring microwaves and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 563 out of 1077 reviews
Rating 8 - Good. 268 out of 1077 reviews
Rating 6 - Okay. 128 out of 1077 reviews
Rating 4 - Poor. 51 out of 1077 reviews
Rating 2 - Terrible. 67 out of 1077 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Kelven

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was no one when I arrived, i had to wait 1 hour until the receptionist arrives because he was sleeping…
Stayed 1 night in Oct 2025

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable clean place right on the river. We will definitely be back.
Stayed 1 night in Oct 2025

8/10 Good

Ying C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

2/10 Terrible

Hadeel

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not come back
Stayed 3 nights in Oct 2025

8/10 Good

Kimberly, Lebanon

Liked: Cleanliness, staff & service
Great location and stay for the price. Will choose again. (Sunday night rate)
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Hien

Travelled with partner
Disliked: Amenities, property conditions & facilities
The lobby needs to be fixed asap because there was mold all over the ceiling. Staff was brusque but efficient and knowledgeable. The room was barely cleaned so we ended up flagging another cleaner to clean it the next day. There was soap and hairs in the shower and on the mirror. There was mold on the ironing board, the bathroom door handle was not attached and my partner locked himself in the bathroom when it fell off. The door to the fridge cabinet was falling off and none of the drawers ever looked to be wiped down as there was a lot of dust there. The beds were metal and every time we climbed in, it sounded like thunder. You can hear the same sound as your neighbors climb into their beds too. We booked it because it was cheap and walkable to pretty much everywhere but we will most likely not stay there again. Room number 201.
Hairs, hairs everywhere
Was not clean
Cabinet door does not close
Handle was broken
Stayed 2 nights in Sep 2025

8/10 Good

Gary

Stayed 1 night in Oct 2025

6/10 Okay

Christoph

Liked: Staff & service
Disliked: Cleanliness
Toilet was clogged upon check in
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 5 nights in Oct 2025

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was in a very good location, within walking distance of MANY attractions. This hotel seems to be an older property. Some updates may help. Also, having the ability to have coffee and tea 24/7, would be great.
Stayed 2 nights in Oct 2025

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was large with a nice large bathroom. Bed was comfortable. Our stay was great. I would have liked to have a coffee pot in the room during cooler months
Stayed 5 nights in Oct 2025

6/10 Okay

Olivia

Disliked: Cleanliness
Stayed 4 nights in Oct 2025

10/10 Excellent

Tana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here! This is my fourth stay over the past two years. I feel safe and the staff recognizes me now and are very kind. There are balconies off every room. The sound of the creek is wonderful. I’ll be staying again
Stayed 1 night in Oct 2025

8/10 Good

Debbie

Travelled with family
Liked: Room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Mariana

Stayed 1 night in Oct 2025

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It’s a gamble on what room you get. We stayed two separate times. First time the room had a mildew smell and the AC really needed a tune up because it was SO loud and squeaky. Second time was much better. Room seemed fresh, AC sounded much better. If you get a bad room, I’d recommend checking with the friendly front desk to see if you can switch. (We got in after midnight and were too tired to make a change so we didn’t ask). The rooms are spacious, generously fitting our family of 6 with a pull out couch in the separate sitting area. I would stay here again if we find ourselves in Nashville!
Stayed 4 nights in Oct 2025

6/10 Okay

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

2/10 Terrible

Adam

Stayed 6 nights in Oct 2025

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious bedroom, beautiful view to creek. No coffee maker.
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Stayed 3 nights in Oct 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice place overall clean room nice view on the balcony comfortable and peaceful the only issue we had with our stay was the toilet not working properly. Not pleasant at all
Stayed 3 nights in Oct 2025

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I DO NOT Recommend this hotel. We got a bad dirty room, full of dust we left our vacation sick with sinuses. Also had weird bugs and cockroaches so disgusting I will never come back!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Natasha

Stayed 3 nights in Oct 2025

6/10 Okay

Lessly

The room had bad smell . Bed was very comfortable with clean linen. Wash basin in one corner of the room and had no cups . Breakfast was OK . Coffee tasted like water .
Stayed 3 nights in Oct 2025