See all properties
Save

SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Exterior
Lobby
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Traffic Light #10
    ‪3 min walk‬
  • Ober Gatlinburg Aerial Tramway
    ‪6 min walk‬
  • Gatlinburg Convention Center
    ‪9 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

View from room

Standard Room, 1 King Bed, Accessible, Balcony

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

View from room

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Room

The Wander Hotel, a Ramada by Wyndham

Pool
Breakfast included
Pet-friendly
Parking included
3.8 out of 5, Good, (988)
The price is AU$121
for 1 room
includes taxes & fees
4 Feb - 5 Feb
The Wander Hotel, a Ramada by Wyndham

About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), SureStay Plus Hotel by Best Western Gatlinburg is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. .This hotel is 1 mi (1.6 km) from Ripley's Aquarium of the Smokies and 2.8 mi (4.5 km) from Ober Gatlinburg Ski Resort and Amusement Park.

What's nearby

  • Gatlinburg Convention Center - 9 min walk
  • Gatlinburg Space Needle - 11 min walk
  • SkyPark - 11 min walk
  • Ripley's Aquarium of the Smokies - 19 min walk
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬12 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront Gatlinburg hotel in Downtown Gatlinburg with free breakfast
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 52 air-conditioned rooms featuring microwaves and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lever door handles
  • Pool hoist on site
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 44-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 511 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice and the suite was gorgeous.
Stayed 2 nights in Oct 2024

10/10 Excellent

brittany

Travelled with family and small children
Liked: Cleanliness, staff & service
Loved our stay here! We did have a bear in the parking lot so beware.
Stayed 3 nights in Oct 2024

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
It just doesn’t seem up to the standards we have come to expect of best western, there was dried up dust and dirt in the shelf at the fridge that looked like it had never been cleaned
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Oct 2024

8/10 Good

James

Travelled with group
Liked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service
Average stay for decent price.
It was fine. No problem and nothing special.
Stayed 3 nights in Oct 2024

2/10 Terrible

Trisha

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful time
Stayed 3 nights in Oct 2024

10/10 Excellent

Loretta, Slemp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Justice

Was nasty checked out the same day I checked in.. because there were roaches in the room
Stayed 3 nights in Sep 2024

8/10 Good

Steve, Dallas

Stayed 2 nights in Sep 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold found
After only 10 minutes of walking around the room after check in we noticed a lot of things that were not acceptable. The carpet in the area around the balcony door (~10sqft) was soaking wet. From the carpet being soaked, part of it was completely pulled away from the wall (the portion where it was going up the wall acting as trim). Immediately we noticed the mold that was black in color in this spot. The toilet was also stopped up. We called down to the desk to address the wet carpet, toilet and mold. The receptionist’s response to the carpet being wet was, and I quote “yes from the rain the last two days”. I said “okay, well the toilet is also stopped up” and she replied “there’s a plunger at the desk”. I then said there is also mold behind the carpet that has pulled away from the wall where it is wet and she said, again “yes from the rain the last two days”. It was obvious this amount of mold was not just from the last two days. We immediately contacted hotels.com to remediate the situation as staff was not even willing to help and they have been a good at trying to assist in any way they can. They were full and couldn’t move our rooms so we had no choice but to stay. The window seal above where the carpet was wet was disgusting, leaking (over a three day period we witnessed this several times) and a mold spot popped up under the window on the wall (where I’m assuming they have tried to clean it and it keeps coming back).
Stayed 3 nights in Sep 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Whitney

Liked: Cleanliness, staff & service
Beds were not as comfortable as I had hoped. Bathroom was very small, but clean. Staff was friendly, could have used more than 3 towels at at time and more than one wash cloth but overall was great for what we paid for it!
Stayed 3 nights in Sep 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a suit and it was really big and nice. Loved the location of the hotel within walking distance of shops and out of the way of all the heavy traffic. The one thing i didnt care for during our 4 night stay was we were never offered fresh clean towels and when my husband asked for some the guy at the desk was like ill get em in 20 min but never got them till that night. They should offer daily clean towels and rags but thats just me. I love my stay otherwise.
Stayed 4 nights in Sep 2024

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

William

Travelled with partner
Room had musty smell. Breakfast was good. facility had adequate parking And was easy to access.
Stayed 4 nights in Sep 2024

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very nice, continental breakfast, loved seeing the bear in the parking lot every day. Hotel was quiet but close enough to the Main Street to walk.
Stayed 4 nights in Sep 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, amenities
Location and the breakfast was good
Stayed 3 nights in Sep 2024

10/10 Excellent

Kenneth, Pickering

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best hotel experience ever, breakfast was amazing! Right next to the park and main strip, watch out for the bears!
Stayed 3 nights in Sep 2024

10/10 Excellent

Loretta, Slemp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Great price. Extremely clean. The breakfast is wonderful. The gentleman taking care of the breakfast and the dining area is extremely friendly and very welcoming. Very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Sherry

Stayed 4 nights in Sep 2024