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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Exterior
Lobby
Lobby
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg Space Needle
    ‪10 min walk‬
  • Place, Gatlinburg SkyPark
    ‪10 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪18 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(88 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(44 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(38 reviews)
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Country Inn & Suites by Radisson, Gatlinburg, TN
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,037 reviews
The price is AU$113
includes taxes & fees
11 Nov - 12 Nov
Country Inn & Suites by Radisson, Gatlinburg, TN

About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), SureStay Plus Hotel by Best Western Gatlinburg is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. .This hotel is 1 mi (1.6 km) from Ripley's Aquarium of the Smokies and 2.8 mi (4.5 km) from Ober Gatlinburg Ski Resort and Amusement Park.

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 10 min walk - 0.9 km
  • Gatlinburg SkyPark - 10 min walk - 0.9 km
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 52 air-conditioned rooms featuring microwaves and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1012 reviews
Rating 8 - Good. 250 out of 1012 reviews
Rating 6 - Okay. 122 out of 1012 reviews
Rating 4 - Poor. 45 out of 1012 reviews
Rating 2 - Terrible. 61 out of 1012 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing for the price! We loved the balcony overlooking the water. The room was spacious, had everything we needed for a couple nights stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cody, St. Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean hotel, few things about the room that could’ve probably been a bit better but other than that no issues and the girlfriend was happy so i’m happy
Stayed 3 nights in Jul 2025

10/10 Excellent

Effie

Stayed 2 nights in Jul 2025

6/10 Okay

Abdullah

Travelled with family
Disliked: Amenities, property conditions & facilities
The furniture is worn out compared to other hotels in the area. The room cleaning was not up to the required standard.
Stayed 5 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Room was spacious and beds were comfortable. It was a great motel
Stayed 4 nights in Jul 2025

4/10 Poor

Mitchell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs tlc and employees were friendly but needed more training as to answer trolly and sightseeing questions.
Stayed 5 nights in Jul 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

This is an older property that has been renovated. Everything worked and the unit was clean. Location is great. A short walk to the main Gatlinburg Blvd. Overall it was a good value for the price. We would go back. Staff was exceptionally nice.
Stayed 2 nights in Jul 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money

Staff was very friendly and helpful. The room above us had a water leak and it had effected the carpet in our room. They handle the problem in a timely manner. I wish there had been a light switch to turn off the balcony light. Location was excellent and plenty of parking. Will stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New favorite hotel in the smokies

Fantastic value and located right next to the smoky mountain national park. Absolutely loved the room and balcony, it quickly became my favorite hotel to stay at in the smokies. Don’t let the price of the room fool you, it’s a FANTASTIC value!
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They did have a hot breakfast option and seating was good for the breakfast area. The room was nice enough but I noticed ants at the sink and the door to the balcony would not open. Overall I thought it was an okay hotel but not an excellent or very good. I believe the price I paid for the room matched what it was worth.
Stayed 2 nights in Jul 2025

8/10 Good

Rhonda

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great deal for the price.. Walking distance to downtown Gatlinburg.. Clean comfy room..
Stayed 3 nights in Jul 2025

8/10 Good

Tashana

Stayed 2 nights in Jul 2025

4/10 Poor

Christina

Disliked: Staff & service, property conditions & facilities
There was an alcohol bottle in our room after it was supposedly cleaned
Stayed 1 night in Jul 2025

8/10 Good

Jolene

Liked: Cleanliness, staff & service
Loved th
Stayed 2 nights in Jul 2025

2/10 Terrible

Sharon

Disliked: Cleanliness, property conditions & facilities
The room was nasty and tried to give us another room and it was nasty
Stayed 1 night in Jul 2025

8/10 Good

Alyssa

Stayed 3 nights in May 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beds were comfy
Stayed 1 night in Jul 2025

10/10 Excellent

Soo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Tilahun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Me and my family are very happy to stay in this hotel when I come back to Gatlinburg TN 100%I will stay in this hostel God bless in USA.
Stayed 1 night in Jul 2025

10/10 Excellent

Colby

Liked: Cleanliness, amenities, property conditions & facilities
Always nice
Stayed 2 nights in Jun 2025

8/10 Good

Tamara

Stayed 2 nights in Jul 2025