My husband and I stayed one night in a Japanese-Western Suite Room with
Panoramic Onsen Bath last week. Prior to our arrival, we received train schedules and driving directions via email from the hotel. It also offered pickup service at the Gero JR station. We didn't take it at first thinking we would do a bit of sightseeing before heading to the hotel. Unfortunately it was pouring when we got off the train so we ended up going to the Tourist Information Center and the lady there rang the hotel for us. The hotel shuttle came in no time at all, and the driver was very nice and took care of our luggage.
Although we arrived before 3pm, the hotel manager Mr. Ben san allowed us to check in early without extra charge, then led us to our room and showed us around. He is multilingual, very funny, and courteous.
I do not eat beef myself and the hotel was very accommodating to my dietary needs. My meals were substituted with pork, and fish sushi, while my husband enjoyed the premium Hida beef. Both the dinner and the breakfast were delicious and plentiful. They were served in a private room.
The next morning we headed to Takayama. We took the hotel shuttle to Gero station and the hotel staff provided us a Takayama map before we left.
Overall, we were very pleased with Yukyunohana. It has a team of customer oriented staff. Definitely a 5 out of 5.