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Lake Kivu Serena Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lake Kivu Serena Hotel

Exterior
Junior Suite
Lobby sitting area
Junior Suite
Breakfast, lunch, dinner served; British cuisine

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Room service
  • Spa

Explore the area

Map
Gisenyi Rwanda, Gisenyi, 00100
  • Rwanda Tourism University College
    2 min drive
  • Université Libre de Kigali
    3 min drive
  • The New Tam Tam
    4 min walk
  • Gisenyi (GYI)
    11 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room

Family Twin Room

Family Twin Room

  • 25 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Gorillas Lake Kivu Hotel

Pool
Kids pool
Parking included
Free WiFi
3.7 out of 5, Good, (37)
The price is AU$222
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Gorillas Lake Kivu Hotel

Lake Kivu Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 48 out of 86 reviews" "
Rating 8 - Good. 26 out of 86 reviews" "
Rating 6 - Okay. 7 out of 86 reviews" "
Rating 4 - Poor. 4 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did NOT want to leave…. Thats all I’ll say.
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very relaxing and ina nice neighborhood.
Stayed 3 nights in Aug 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Catriona, Newar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

YOUKYOUNG, New Orleans

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Murithi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Stayed 2 nights in Jul 2023

10/10 Excellent

Georgia

Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really good. They provide high level customer care.
Stayed 3 nights in Feb 2023

8/10 Good

Adeola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 3 nights in Feb 2023

8/10 Good

Michal

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is run down with most in-room amenities in bad shape. Food was decent
Stayed 2 nights in Jul 2022

10/10 Excellent

Rosemarie Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected from a 4 to 5 star hotel.
Stayed 4 nights in Mar 2022

8/10 Good

Aderemi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
Stayed 1 night in Jan 2021

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous, very solicitous, and helpful at every turn. Perched on the lake, the location of the property is superb.
Stayed 1 night in Feb 2020

2/10 Terrible

Raz, Goma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Place is ok stay overnight but nothing special. Location is nice.
Stayed 1 night in Aug 2019

4/10 Poor

lionel

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
serena
The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh
Stayed 2 nights in Aug 2019

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant wait to come back!
What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were very good BUT the mattresses and pillows were not.....it’s too bad because everything else was good especially the food. Maybe they will get enough negative reviews about their mattresses to do something
Stayed 2 nights in May 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go again
I had a great time and was extremely well looked after, Duncan the GM offered an upgrade which was very welcome. Leon and Loce at the Front Desk were also eye helpful assisting me with scanning and copying of documents. Philbert in the restaurant was most attentive along with all of his colleagues - all in all a great stay and well worth it.
Stayed 3 nights in May 2019