4/10 Poor
Verified traveller
Travelled with family
19 Sept 2024
Disliked: Staff & service
I booked a room for my elderly parents two months in advance. They require a handicap accessible room as my dad uses a walker/cane and needs bars in bathroom and a walk in shower. I called the Monday before their stay to confirm the reservation and was assured everything was good. My parents showed up on Friday and were told they did in fact have a handicap accessible room on the second floor but that the elevator was broken. My father can’t do stairs!! There were no handicap rooms on the first floor available so they were offered a regular room on the first floor. At this point, my parents were not able to get a room elsewhere so they took what they could get. At no point were they offered any sort of discount or compensation. After hearing, I called personally and was told the manager had gone home for the day. I left my information and no one ever called me back. They paid full price for 3 nights in a room that was did not accommodate their needs. We have stayed here in the past but will not be back.
Verified traveller
Stayed 3 nights in Sep 2024