When checking in, we were checked in by the rudest person ever. We reserved 2 rooms because we have 3 girls who are ages 13,13, and 14. He continually asked us their age and kept asking which kids were staying in what room. He accused me of saying all the girls would be staying in a room, which I never said. We were also charged $22 a kid when we thought we paid in full. We bought 2 rooms, which sleep 7 people in total and were charged more! He also was very suspect when he took my husbands credit card to pay the additional fees. He said he ran the card, and when my husband tried to take it back he told him he couldn’t have it because we don’t know what he’s doing on his screen because we can’t see it. He had his phone out and it looked like he was taking a picture of his card. Terrible check in experience, we will never stay at a Best Western again. We will be calling to talk to management as well.