4/10 Poor
Alan
Travelled with partner
25 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
I have mixed feelings about this place. On one hand the apartment is nice and I liked it, but the management that run it are so unprofessional and caused me a lot of grief.
First I'll tell you about the apartment, it's very convenient for Kirkjufell and is in the town centre. It has kitchen and double bed and everything to make your stay comfortable. It's like brand new.
If you decide to book with them make sure you contact them before arriving to get a code from them. We booked 2 nights in Sept 2024 via Expedia. 48 hours before I was due to check in I received an email from Hafnir apartments with instructions. It said that I would be staying in apartment 2, and check in time is 5pm onwards. The apartment doors would be open and the key would be inside. Fair enough I thought. On arrival however it was locked. There was a key box outside but I couldn't open it as I didn't have a code. I emailed, sent sms, messaged via Expedia messenger and phoned the management but could not get hold of anyone to open the apartment or get a code for the key box. I waited in the cold for an hour before giving up and had to book a room at another hotel 40 mins drive away last minute. Next morning I finally got through, they were not apologetic and blamed Expedia saying Expedia gave the wrong instructions and that I was not the first Expedia customer to have problems. This is despite their guest book in the apartment having the same instructions they sent me. They were Clearly lying.
Alan
Stayed 2 nights in Sep 2024