my experience was disappointing. For my first room, I requested feather-free bedding, which was confirmed. However, upon arrival, the bedding was not as promised, and the front desk staff insisted it was until the maid clarified. Additionally, the electrical plugs didn’t work, forcing us to move rooms after facing extremely rude service from the front desk.
Overall, 99% of the front desk employees were unfriendly, which is unusual for Jalisco, I only stayed here for an event, but I won't consider this property again.