We booked two nights and were disturbed on both nights by noise in the pool courtyard and downstairs bar. The pool has stated rules that it closes at 9 pm, but these rules were not observed by guests nor hotel staff. No one in a management position was on duty at night, just someone at the front desk and a bartender, both unwilling to enforce the rules. On the second evening I requested to speak with a manager and was connected via phone with Erica who informed me that she could not control certain guests from using the pool after hours and creating excessive noise. Well, at least she was honest. I requested and received a full cash refund of our booking upon departure. The sad part is that this is a lovely facility in a great location close to the Tlaquepaque entertainment area which we’ve enjoyed visiting before. Unfortunately, it sounds as if the hotel owner is not supporting staff with the resources they need, such as security. This is definitely a “one and done”.