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Barceló Guatemala City

4.5 star property

Photo gallery for Barceló Guatemala City

Lobby
Outdoor pool, pool loungers
Executive Room (Superior) | View from room
Restaurant
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
7 Avenida 15-45, Zona 9, Guatemala City, Guatemala, 1009
  • La Aurora Zoo
    ‪11 min walk‬
  • U.S. Embassy in Guatemala
    ‪16 min walk‬
  • Oakland Mall
    ‪19 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Room, Terrace

Superior Room, Terrace

Superior Room, Terrace

  • City view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room (Superior)

Executive Room (Superior)

Executive Room (Superior)

  • City view
  • 34.5 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Premium Level)

Superior Room (Premium Level)

Superior Room (Premium Level)

  • City view
  • 34.5 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Duplex Premium Level

Suite Duplex Premium Level

Suite Duplex Premium Level

  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Wyndham Garden Guatemala City

  • Hot tub
  • Breakfast included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1291)
The price is AU$183
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Wyndham Garden Guatemala City

About the area

Guatemala City

Located in Guatemala City (Zona 9), Barceló Guatemala City is within a 5-minute drive of Natural History Museum and Oakland Mall. .This luxury hotel is 2.1 mi (3.4 km) from Children's Museum and 2.4 mi (3.8 km) from Teatro Nacional.

What's nearby

  • Avenida La Reforma - 6 min walk - 0.5 km
  • La Aurora Zoo - 11 min walk - 0.9 km
  • U.S. Embassy in Guatemala - 16 min walk - 1.4 km
  • Oakland Mall - 19 min walk - 1.6 km
  • Paseo Cayala - 7 min drive - 7.5 km

Getting around

  • La Aurora Intl. Airport (GUA) - 12 min drive

Restaurants

  • ‪Denny's - ‬4 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Strikers Sport Bar - ‬3 min walk
  • ‪El Cafetal - ‬6 min walk

About this property

Barceló Guatemala City

Luxury hotel with 3 restaurants and a full-service spa
Barceló Guatemala City offers 397 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include massages.
Stay in one of 397 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a 24-hour health club, an outdoor pool, and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 11 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 24 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11 AM.
Barceló Guatemala City has 3 restaurants on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4 AM to 11 PM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Lift (155 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: USD 60.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 60.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 60.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Barcelo Guatemala City
Barcelo Hotel Guatemala City
Guatemala City Barcelo
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Marriott
Marriott Guatemala City
Barcelo Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Guatemala City
Barceló Guatemala City Hotel Guatemala City

Barceló Guatemala City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1987 out of 2788 reviews
Rating 8 - Good. 453 out of 2788 reviews
Rating 6 - Okay. 161 out of 2788 reviews
Rating 4 - Poor. 81 out of 2788 reviews
Rating 2 - Terrible. 106 out of 2788 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Roberto

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in Jan 2025

6/10 Okay

Stephanie

Travelled with partner
Liked: Property conditions & facilities
The hotel looked nice but the staff was not helpful or friendly.
Stayed 2 nights in Dec 2024

6/10 Okay

Ken

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Need more check in staff. Long lines.
Stayed 1 night in Jan 2025

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities
I just hope that other staff will learn to speak English.

10/10 Excellent

SANDRA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jan 2025

10/10 Excellent

Jose

Stayed 1 night in Jan 2025

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel. We stayed in a room with a balcony view, and it was the perfect place to stay the night before catching a flight home. The food at La Fuente restaurant is served buffet style, and some of the dishes were a bit too salty and the juices served at breakfast weren't of the freshly squeezed variety that we enjoyed in other hotels in Guatemala, but the number of dining options in the hotel is wonderful, if a little overpriced. My favorite part about the resort was the garden - a beautiful place to sit during the day or at night.
Stayed 1 night in Dec 2024

2/10 Terrible

Dawn

Stayed 3 nights in Dec 2024

10/10 Excellent

Rosie, Burien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Paula, Katy

Stayed 5 nights in Dec 2024

8/10 Good

CARLA

Stayed 2 nights in Dec 2024

10/10 Excellent

Juan D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and lots of staff making sure you safe and ready to assist you
Stayed 2 nights in Dec 2024

4/10 Poor

Cecilia

Stayed 1 night in Dec 2024

2/10 Terrible

VICTOR

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at this hotel was unfortunately a deeply disappointing experience. Despite the hotel's high ratings, my visit fell significantly short of expectations. Upon arriving at 1:00 PM, I was aware of the 3:00 PM check-in time, so I went to eat at one of their restaurants to wait till 3pm. However, my room was still unavailable at 3:30 PM. Was told another 15 minutes. I went back at 4:00 PM still not ready told another 15 minutes. My room was not available till 4:30 PM. Subsequently, I experienced a further 25-minute delay in retrieving my luggage from their storage. The most significant issue encountered was the complete lack of hot water. Despite informing the front desk of this problem, they offered no explanation for the outage and were unable to provide an estimated time for resolution. This issue persisted throughout the evening, causing considerable inconvenience. The lack of transparency regarding the hot water issue and the extended delays in room availability and luggage retrieval were unacceptable and significantly impacted my overall stay. I believe that these shortcomings warrant a thorough review of the hotel's operational procedures
Stayed 1 night in Dec 2024

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the long line checking in. Don’t check in at 3 am or you’ll stand in line for a long time
Stayed 1 night in Dec 2024

8/10 Good

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff,BUT EXCESSIVELY HIGH PRICES!! In drinks and food in the Lobby Bar and pool, avoid consume in this areas.
Stayed 4 nights in Dec 2024

10/10 Excellent

ricardo

Stayed 1 night in Dec 2024

10/10 Excellent

Jessie, toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great. Beautiful hotel, great service and check in and out was very easy. Would recommend
Stayed 1 night in Dec 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised by an early birthday dessert, Thank you Barcelo.
Stayed 1 night in Dec 2024

10/10 Excellent

charity

Stayed 2 nights in Dec 2024

10/10 Excellent

Dialma

Stayed 1 night in Dec 2024

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pedicure the breakfast was wonderful
Stayed 1 night in Nov 2024

8/10 Good

JOSE J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Would like to stay again very nice
Stayed 1 night in Dec 2024

10/10 Excellent

Juliana Milagros, Guatemala

Liked: Cleanliness
Stayed 4 nights in Dec 2024