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Hotel Guatemala Inn

3.0 star property

Photo gallery for Hotel Guatemala Inn

Reception
Interior entrance
36-inch TV with cable channels
Street view
Standard Triple Room, Non Smoking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Gym
  • Room service
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
Ave Reforma 4-22 Zona 9, Guatemala City, Guatemala, 1009
  • La Aurora Zoo
    ‪4 min drive‬
  • U.S. Embassy in Guatemala
    ‪4 min drive‬
  • Paseo Cayala
    ‪8 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Standard Double Room, 2 Queen Beds, Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Triple Room, Non Smoking

Standard Triple Room, Non Smoking

Standard Triple Room, Non Smoking

  • 3 sq m
  • City view
  • Sleeps 3
  • 3 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Standard Double Room, 2 Queen Beds, Non Smoking

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Quadruple Room, Non Smoking

Standard Quadruple Room, Non Smoking

Standard Quadruple Room, Non Smoking

  • 45 sq m
  • City view
  • Sleeps 4
  • 4 Queen Beds

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Interior entrance

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About the area

Guatemala City

With a stay at Hotel Guatemala Inn in Guatemala City (Zona 8), you'll be within a 5-minute drive of La Aurora Zoo and U.S. Embassy in Guatemala. .This hotel is 4.5 mi (7.2 km) from Paseo Cayala and 0.9 mi (1.5 km) from Torre del Reformador.

What's nearby

  • Avenida La Reforma - 15 min walk - 1.3 km
  • La Aurora Zoo - 4 min drive - 3.2 km
  • U.S. Embassy in Guatemala - 4 min drive - 2.9 km
  • Embassy of Mexico in Guatemala - 4 min drive - 3.0 km
  • Paseo Cayala - 8 min drive - 7.2 km

Getting around

  • La Aurora Intl. Airport (GUA) - 15 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Las Carnes De Rodrigo - ‬18 min walk
  • ‪G Lounge - ‬15 min walk
  • ‪Øl - ‬18 min walk
  • ‪Pollo Campero Av. Bolivar - ‬7 min walk

About this property

Hotel Guatemala Inn

Colonial hotel with airport shuttle service and a fitness center
Hotel Guatemala Inn offers 56 air-conditioned accommodations with safes and blackout drapes/curtains. Televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 56 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads. Conveniences include phones, as well as safes and blackout drapes/curtains.
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. This Colonial hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Stop by the hotel's restaurant, Guatemala Inn Restaurante, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available on request).
Guatemala Inn Restaurante - This café serves breakfast, lunch, dinner, and light fare.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5:00 AM to 10:30 PM at scheduled times and on request
  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Guatemala Inn Restaurante

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 16.0 per day

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 16.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Howard Johnson Guatemala City
Hotel Guatemala Inn Hotel
Guatemala City Howard Johnson
Howard Johnson Inn Guatemala City Hotel Guatemala City
Howard Johnson Guatemala City
Guatemala City Howard Johnson
Hotel Guatemala Inn Guatemala City
Hotel Guatemala Inn Hotel Guatemala City

Hotel Guatemala Inn Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 260 reviews
Rating 8 - Good. 88 out of 260 reviews
Rating 6 - Okay. 41 out of 260 reviews
Rating 4 - Poor. 22 out of 260 reviews
Rating 2 - Terrible. 12 out of 260 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

No estaban funcionando como hotel. Me hicieron perder el tiempo
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2019

2/10 Terrible

James, Salt Lake City

Disliked: Cleanliness, staff & service, property conditions & facilities
1. Cockroaches. 2. The Concierge was supposed to insure that my son s airport shuttle had him to the airport by 16:00 hours. THEY DIDN"T EVENT CALL THE SHUTTLE UNTIL 16:00 HOURS. As a result my son missed his flight and is STUCK in guatemala for 4 days.
Stayed 1 night in Aug 2018

10/10 Excellent

Heidi, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and clean...great for night before our flight. Close to airport
Stayed 1 night in Jul 2018

8/10 Good

Dwight, Maryland, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience. Rooms were clean; food was good; staff was friendly. Perfect location if you have to visit the US embassy. 24 hour armed security guards a big plus. One window a/c was noisy so we turned it off, but since the season was cool it was not a big deal. Someone pilfered half of my wife's Dove shampoo bottle.
Stayed 1 night in Jul 2018

10/10 Excellent

flora friedline, houston tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience, will stay again ;)
Excellent experience, will recommended ;) stayed two days, excellent food, really friendly staff, thank u very much ;)
Stayed 2 nights in Jan 2018

4/10 Poor

Alvaro, San Salvador, El Salvador

Disliked: Cleanliness, staff & service, property conditions & facilities
$32 for a breakfast that worth $3-5
Family trip to Guatemala, i reserved 2 nights for 2 adults and 2 kids, picked the hotel as is a good neighborhood, the rate and the free breakfast. The manager refused to give us the 4 breakfast as he said the hotel only received confirmation for 2 adults even when i showed him and forwarded the email confirmation from Expedia, he wanted me to pay $32 for each of the kids and one of them is only 2 years old. The room has a lot of humidity, the baby and i got a cough, my wife got a cold. The elevator was partially working, had to wait for someone on the staff to move it up and down. Not what you expect on a $98 room hotel.
Stayed 2 nights in Dec 2017

4/10 Poor

V.S.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff is nice and helpful, but that is the best thing about this hotel. We found two roaches in our room as soon as we walked in and two very long hairs in the sheets!! The manager gave us a different room, but not a good experience.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location walking distance from the US embassy.
Stayed 1 night in Nov 2017

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was OK
It was OK for the price but I expected more in terms of room size, bathroom accesories, telephone use explanation, etc.
Stayed 1 night in Jul 2017

10/10 Excellent

Ally

Liked: Staff & service, property conditions & facilities
Amazing Staff Members
The best of this hotel is their staff very friendly, I need it a refrigerator urgently to save breastfeeding milk and they look for one in a rush. The best of the hotel is that they solve your needs, they recommend a taxi driver name Yovani who took me everywhere and wait it for me in each meeting, ask for him at the hotel in your next visit.
Stayed 2 nights in Jun 2017

4/10 Poor

i travel a lot , H

Liked: Staff & service
Disliked: Property conditions & facilities
Small rooms decor is old
For the price it's expensive for what it is ! Cold water in basin, so shaved in cold water. Tried to bring s friend of mine in the room , night guard would not allow , had a present to give her , had to go up and get it! Put my friend in an awkward position !!! Not happy !!! Re Michael Halouvas

8/10 Good

Angela, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport.
We had a great night at this hotel before our return flight. The restaurant was great as well. They served delicious crepes. The shuttle was very helpful.

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible for the cost you pay them....
Very poor, dark hotel.. actually INN.. It is not near the expectations.. Very dark, old building with smell in rooms with poor staff service.. No pick up at late hours from airport and no notification of the same... Overall.. Suggest a BIG NO to this hotel. They refused to cancel or change my stay and since I had already paid in advance... I was stuck with them for 4 nights... Horrible.

10/10 Excellent

LURESE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service as usual. This was my 4th stay in the hotel and the manager is still the same as 7 years ago. Hotel is clean and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served well
We arrived later in the evening and were served well. ( I called ahead to warn them and request an early shuttle to airport.) We left to early for breakfast, but they made sure we had three cups of coffee for the road. We'll use this hotel again without hesitation.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would reccomend it to anyone
The stay was excellent, the front staff was vey courteous. The beds were a little hard for my likens but that was the worst of it. Stayed in the same hotel 3 times and each time was very nice. The only real complaint are the taxi services we had one honest out of the bunch, he told us the minimum for a short ride in which we did would be 25Q..the rest charged us 35-40Q.

10/10 Excellent

Torrmenator, Kalispell, MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel in Guatemala
We took a tour of Guatemala and drove all over the country for a week and stayed every night in a different hotel. I didn't feel good about it all until we made it to this hotel. It was clean modern and comfortable. By all means stay at this hotel!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Convenient location

8/10 Good

Susan, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean room, very helpful staff.
I enjoyed this hotel, fast check in. Very helpful staff. Comfortable and clean room.

4/10 Poor

Verified traveller

Disliked: Staff & service
No reason to choose this hotel
Not walking distance to Zona Viva. 15 minutes to Cathedral. Can't really catch a taxi. Restaurant menu is in English but waiters are rude and get mad when you order in English

4/10 Poor

Verified traveller

Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice moderately priced hotel. The staff was very helpful, even provided a fruit breakfast when I departed prior to the serving time.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel for one Night
We were a group of 4 and we were expecting to share beds, but for our surprise the room had 4 beds, so we sleep comfortably. Everything seems clean, but we found an intimate piece of cloth from somebody else, which gives indication that it wasn't cleaned properly. The staff and the restaurant were very good.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Most miserable experience!!!
Despite many emails and phone calls from Expedia, the Hotel still forgot to pick me at the Airport -- being a single, disable femal who do not speak Spanish @ Midnight-- you ca imagine my horror. To add insults to injuries, the hotel gave me a smoking room with a broken window (after many phone calls and emails requesting that this need to be non-smoking ) Needless to say, I was sleepless for the night from the banging of the broken window, and was sick from the filthy foul smelling room. Shame on you Howard Johnson Guatemala City!!! In conclusion, DO NOT STAY here, and if you have to, absolutely refuse to take room 313 and 309!! What a damp!