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Polat Thermal Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Polat Thermal Hotel

Deluxe Villa | View from room
2 indoor pools, seasonal outdoor pool, pool umbrellas, pool loungers
Deluxe Villa
Exterior
Massages

Reviews

5.6 out of 10

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Karahayit Mevkii, Denizli, Denizli, 20290
  • Red Travertine of Karahayit
    11 min walk
  • Pamukkale-Hierapolis
    16 min walk
  • Hierapolis
    4 min drive

Room options

View all photos for Standard Room

Minibar, soundproofing, free cots/infant beds, free WiFi

Standard Room

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Exterior

Hierapark Thermal & Spa Hotel

Pool
Spa
Pet-friendly
Kids pool
4.2 out of 5, Very good, (263)
The price is AU$259
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hierapark Thermal & Spa Hotel

About the area

Denizli

With a stay at Polat Thermal Hotel in Denizli (Pamukkale), you'll be within a 10-minute drive of Pamukkale Thermal Pools and Red Travertine of Karahayit. .This family-friendly hotel is 0.8 mi (1.3 km) from Pamukkale-Hierapolis and 1.9 mi (3 km) from Hierapolis.

What's nearby

  • Red Travertine of Karahayit - 11 min walk
  • Hierapolis - 4 min drive
  • Pamukkale Travertine Terraces - 6 min drive
  • Pamukkale Thermal Pools - 7 min drive
  • Antique Pool - 9 min drive

Getting around

  • Goncali Station - 26 min drive
  • Denizli (DNZ-Cardak) - 70 min drive

Restaurants

  • ‪Karahayıt Meydan Dönercisi - ‬14 min walk
  • ‪Pam Thermal Restaurant - ‬17 min walk
  • ‪Ece Yengari Restorant - ‬10 min walk
  • ‪Yörük Evi - ‬6 min walk
  • ‪Semaver Gözleme Çay Evi - ‬8 min walk

About this property

Polat Thermal Hotel

Luxury Denizli hotel in Pamukkale with 2 restaurants
Polat Thermal Hotel offers 252 air-conditioned accommodations with minibars and hair dryers. Televisions come with satellite channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Denizli hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. There are hot springs on site.
Make yourself at home in one of the 252 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, housekeeping is provided daily, and you can request cribs/infant beds (complimentary).
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 2 indoor swimming pools, hot springs, and a waterslide. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Grab a bite at Hiera Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, express check-in, and complimentary newspapers in the lobby. Planning an event in Denizli? This hotel has 4542 square feet (422 square meters) of space consisting of conference space and meeting rooms. RV/bus/truck parking is available onsite.
Hiera Restaurant - This buffet restaurant serves breakfast and dinner.
24-hour room service is available.

Languages

English, German, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Motorhome/coach/lorry parking on site
  • Airport shuttle on request

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Hiera Restaurant

Things to do

  • 2 indoor pools
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Hot springs
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Children's pool
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (4542 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between February 2 and May 13.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for TRY 150.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: TRY 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Masks are required at the property for guests without COVID-19 vaccination
Property Registration Number 8133

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Polat Thermal
Polat Thermal
Polat Thermal Denizli
Polat Thermal Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Pamukkale
Polat Thermal Pamukkale
Polat Thermal Hotel Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Hotel Denizli

Polat Thermal Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 4 out of 35 reviews" "
Rating 8 - Good. 9 out of 35 reviews" "
Rating 6 - Okay. 8 out of 35 reviews" "
Rating 4 - Poor. 4 out of 35 reviews" "
Rating 2 - Terrible. 10 out of 35 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

7.4/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Noise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it Cold water: if you plan on showering at the same time as other guests, you won't have hot water Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room Bed: the ned is rock hard and feels like sleeping on a plank It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service
Stayed 2 nights in Sep 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.
Stayed 1 night in Sep 2023

8/10 Good

yousef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of leftover around the hot pool clothes some food empty drinking cans towels
Stayed 1 night in Oct 2022

10/10 Excellent

Vadim

Stayed 1 night in Feb 2022

8/10 Good

Luay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool thermal pool, excellent food!
Cool thermal pool, excellent food!
Stayed 1 night in Dec 2021

10/10 Excellent

Shailesh, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccellent
Beautiful sea view property, close to all restaurants.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
:)

4/10 Poor

Q.E., California

Disliked: Cleanliness, staff & service, property conditions & facilities
Shabby, a little creepy
The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.

6/10 Okay

louise, california

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs renovation
Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun. The air conditioning was poor we opened our window and the lighting in the room was poor. The breakfast had food left over from the previous dinner.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Ac not working in any room in May, tons of mosquit
no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.

4/10 Poor

Amanzeb, Dubai

Liked: Cleanliness
Disliked: Staff & service, room comfort
Off season
The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season

4/10 Poor

James, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank god there are beautiful things to see nearby
After a lot of research decided that this hotel was the best of a number of not so good options. Unfortunately that was probably right as the hotel (like many in the region) was not focused on food or service and caters to large bus (budget) tourist groups. When you check in you are immediately approached by English speaking (the only ones in the place?) older men who encourage you to have a massage. The massage was good but very expensive, especially considering the rest of the facilities. The rooms were were showing wear and tear and no one in the hotel seemed to speak anything but Turkish. We had difficulties making local travel arrangements due to this.

6/10 Okay

Jack, Planet Earth

Liked: Cleanliness, staff & service, room comfort
Ok. Needs a few improvements.
Rooms are comfortable and clean. Bathrooms need upgrading. Pools are nice and clean. Pretty well maintained hotel. Drink prices are absolutely ridiculous. 45 € for a 5€ bottle of wine. So don't drink before checking for the price. Paid 75€ three people. I think it was a bargain

2/10 Terrible

jose, miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The no star 5 star hotel
The hotel disappoints at evvery level. There is only one restaurant with no menu service and terrible food. If not for the salad bar we would not have eaten anything. Breakfast consisted of instant coffee and eggs any way as long as it was an omlette. The room ac did not work. The staff was not helpful and we wasted our 2 days due to their lack of customer service.

6/10 Okay

Marcello

Stayed 2 nights in Aug 2024

10/10 Excellent

Yeliz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Gülsen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oda temizliği hiç iyi değil
Oda trmizliği çok kötüydü. Roz alınmamış yatak altları toz içinde. Sabun yok duş jeli şampuan zaten yoktu. Odalarve korudorlar inanılmaz soğuktu. Üşüdük. Artı oda tozu hasta olarak çıktık. Büyük bir beklentim yoktu, kusırda aramıyorum amaodada neden temiz tealim edilmez ki
Stayed 2 nights in Nov 2023

8/10 Good

Orhan Zeki

Stayed 1 night in Apr 2023

8/10 Good

Barbara

Travelled with group
Liked: Staff & service
Nettes und freundliches Personal an der Rezeption

2/10 Terrible

Ercüment

Stayed 1 night in Mar 2022

6/10 Okay

Khadouja

Travelled with family
Hôtel correct sans plus pour un 5 étoile
Stayed 2 nights in Aug 2021

6/10 Okay

MEHMET TURGAY, İstanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little disappoinment
I remember enjoying the five star quality of a hot springs hotel located near the Hierapolis antique grave site. Also located nearby is Pamukkale (Cotton Castle) that amazes any new comer. That was about 20-25 years ago when the hotel was brand new...However this time it was a little disappointment, as the hotel has gotten old and the quality of services rendered was not what I expected. I know it is a temporary situation, and with the conditions getting better in the country, the hotel will go back to its good old days. Otherwise, I recommend the hotel for everyone.

6/10 Okay

Verified traveller

2/10 Terrible

Okan, Antalya/Kaş

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berbat, Berbat
Oda berbat, ısıtma sistemi çok çok kötü, termal havuz çok sıcak insanın bedenini haşladı, sıcak havuz buz gibi, yemekler berbat Nasıl 5 yıldız verilmiş bilemiyorum. Kimseye tavsiye edemem.