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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Seasonal outdoor pool
Hot springs
In-room safe, desk, iron/ironing board, free WiFi
Hot springs
Point of interest

Reviews

8.2 out of 10

Very good

Popular amenities

  • All-inclusive
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Laundry

Explore the area

Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101
  • Lake Hamana
    1 min walk
  • Bentenjima Seaside Park
    4 min drive
  • Ulotto Museum
    5 min drive

Room options

View all photos for Standard Room with 2 single beds and 2 sofa beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Room with 2 single beds and 2 sofa beds

  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Multiple Beds (Japanese Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds (Japanese Style)

  • Mountain view
  • Sleeps 8
  • 4 Twin Futons

Classic Suite, Multiple Beds (Japanese Western Style)

  • Sleeps 7
  • 4 Twin Beds

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Multiple Beds (Japanese-Western Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds (Japanese-Western Style)

  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Multiple Beds

Classic Room, Multiple Beds

Classic Room, Multiple Beds

  • Sleeps 9
  • 2 Twin Beds and 3 Twin Futons

View all photos for Superior Room, Multiple Beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, Multiple Beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Multiple Beds (Japanese Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds (Japanese Style)

  • Sleeps 6
  • 4 Twin Futons

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Exterior

Okura Act City Hotel Hamamatsu

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Breakfast available
4.5 out of 5, Wonderful, (1005)
The price is AU$200
for 1 room
includes taxes & fees
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About the area

Hamamatsu

With a stay at Grand Mercure Lake Hamana Resort & Spa in Hamamatsu (Nishi Ward), you'll be a 1-minute drive from Lake Hamana and 8 minutes from Hamanako Garden Park. .This hotel is 4.7 mi (7.5 km) from Hamamatsu Flower Park and 5.1 mi (8.2 km) from Hamanako Palpal Theme Park.

What's nearby

  • Lake Hamana - 1 min walk
  • Hamanako Garden Park - 8 min drive
  • Hamamatsu Flower Park - 10 min drive
  • Hamanako Palpal Theme Park - 11 min drive
  • Hamamatsu Museum of Musical Instruments - 17 min drive

Getting around

  • Oitsu Station - 30 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive

Restaurants

  • ‪旬彩一徳 - ‬8 min drive
  • ‪魚勝 - ‬16 min walk
  • ‪DRINK&FOOD LEADER リーダー 弁天島店 - ‬5 min drive
  • ‪弁天島山本亭 - ‬4 min drive
  • ‪麺屋田力 - ‬4 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Hotel with free parking, steps from Lake Hamana
Grand Mercure Lake Hamana Resort & Spa offers 369 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 369 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including hot springs and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and shopping on site.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

At Grand Mercure Lake Hamana Resort & Spa, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Grand Mercure Lake Hamana Resort & Spa has a restaurant on site.

All-inclusive details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free return train station shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–9:30 AM: JPY 3800-3800 for adults and JPY 2000-2000 for children
  • 1 restaurant

Things to do

  • Arcade/games room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping
  • Spa services

Family friendly

  • Arcade/games room
  • Children's pool
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults, and JPY 2000 to 2000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 148 out of 419 reviews" "
Rating 8 - Good. 184 out of 419 reviews" "
Rating 6 - Okay. 58 out of 419 reviews" "
Rating 4 - Poor. 20 out of 419 reviews" "
Rating 2 - Terrible. 9 out of 419 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Stayed 2 nights in Jul 2024

4/10 Poor

Todd

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ma Ellaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food on site
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

NICOLE FREY GIDEON B.

Stayed 2 nights in May 2024

10/10 Excellent

Yue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for families land big room
Stayed 2 nights in Nov 2023

10/10 Excellent

James L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

Setsuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent
Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.
Stayed 1 night in Jul 2023

6/10 Okay

Brock

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We made a mistake to stay here?, it was the only place around Hamamatsu that was available
Stayed 1 night in Mar 2023

8/10 Good

Hak Kwong, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located by the lake offering splendid view. Dining option however is limited.
Stayed 1 night in Dec 2022

8/10 Good

Ivy Marie

Stayed 1 night in Mar 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the breakfast buffet
For a family of four the room was a bit small but it was nice having real beds! The breakfast buffet is an excellent variety with options that will fit a Western palate. Beautiful view of the harbor from the dining room.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay by the lake
The hotel is fairly large for the area, and I expected it to have a "bubble-economy," 90s-style, but to my surprise, the interior was very clean and nice. The hot spring was spacious and pleasant. The male massage staff was a bit cranky and my gf was disappointed at not being able to reserve any slot, however. Although we understand that ventilation is important given the current situation, the sound of outside air flowing into the room through the tiny gaps around the window was a bit annnoying. Overall, we very much enjoyed the stay.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover in destination hotel
Fantastic stay. This was a one nighter and well worth it. Great accommodations, service and facilities. Onsen was very nice, I particularly liked the outside bath. Restaurants were very nice, we had wine in the French one and dinner in the Japanese. Freinds met us in lobby and we enjoyed a very nice rea. Breakfast buffet was plentiful. Great stop, worth the price.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Old hotel with outdated facility, but the view is good.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice, but it's in the middle of the countryside, so local facilities are a bit limited. I was attending a conference at the hotel so it didn't really matter to me. The upside is you can walk out into the car park and see hawks circling overhead. There are some interesting Shinto shrines and Buddhist temples within walking distance.
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Misleading
Hotel is way out in theiddle of no where. Rooms are dated and bathroom is tiny. Be prepared to pay a fee for the public baths even if you don't use it.