6/10 Okay
Kieu Mi
Travelled with family
30 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning newly renovated hotel in the heart of historical Hanoi. Upon entry the hotel stands up to their name, Grand with beautiful touches of European influence decor.
The rooms were largely spacious and accommodating for even large suitcases & luggages. We booked last minute after leaving Da Nang due to a storm where were staying in an apartment suite in luxury hotel ocean front so we were not expecting much from a last minute booking with an internal window room but was pleasantly surprised with how beautiful it was!
We found the breakfast here to be very Americanized and western style unlike the other places we stayed. They have offer a variety of fresh fruit, pastries, and hot entrees buffet style in addition to breakfast entrees and lattes made to order from a menu. We tried the banh mi on the menu but it was panini pressed and looked like flat bread which was interesting. I wish they would have just kept it authentic instead of accommodating to western and European travelers.
Service was mostly friendly with a few being more pushy than the other places we’ve been - mostly with just the front desk as another reviewer stated. Lilly was our front desk representative that checked us in. Although she was nice, she said a few things that made us feel uncomfortable. Camellia was our guest relations officer who asked for 10/10 rating despite our honest feedback upon check out.
Other than that I’d recommend this hotel for its central location & stunning rooms!
Kieu Mi
Stayed 3 nights in Oct 2025