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JW Marriott Hotel Hanoi

Property class: 5 and above

Photo gallery for JW Marriott Hotel Hanoi

Lounge
Property amenity
Indoor pool
Lounge
6 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
No 8 Do Duc Duc Road, Tu Liem Ward, Hanoi
  • Place, Vietnam National Convention Center
    ‪6 min walk‬
  • Place, Keangnam Landmark Tower 72
    ‪12 min walk‬
  • Place, The Garden Shopping Center
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

Similar properties

Front of property
Hanoi Splendid Premium Hotel
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  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
4.8 out of 5, Exceptional, 560 reviews
The price is AU$150
includes taxes & fees
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Hanoi Splendid Premium Hotel

About the area

Hanoi

With a stay at JW Marriott Hotel Hanoi, you'll be centrally located in Hanoi, within a 10-minute drive of West Lake and Ho Chi Minh Mausoleum. .This luxury hotel is 6.3 mi (10.1 km) from Hoan Kiem Lake and 6.3 mi (10.1 km) from Hanoi Old Town Night Market.

What's nearby

  • National Exhibition Construction Center - 2 min walk - 0.2 km
  • Vietnam National Convention Center - 6 min walk - 0.5 km
  • Hanoi Museum - 8 min walk - 0.7 km
  • Keangnam Landmark Tower 72 - 12 min walk - 1.0 km
  • The Garden Shopping Center - 12 min walk - 1.0 km

Getting around

  • Ga Thuong Tin Station - 17 min drive
  • Ga Hà Đông Station - 27 min drive
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • ‪Minh Châu Quán - ‬10 min walk
  • ‪Trà Đá Ct5b Mễ Trì Thượng - ‬9 min walk
  • ‪Kumihimo - ‬4 min walk
  • ‪The Lounge - ‬4 min walk
  • ‪JW Cafe - ‬4 min walk

About this property

JW Marriott Hotel Hanoi

JW Marriott Hotel Hanoi offers 450 air-conditioned accommodations with minibars and espresso makers. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms including rooms for couples. Services include Thai massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 450 air-conditioned rooms featuring iPod docking stations and LCD televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the shuttle (surcharge).
Enjoy French cuisine at French Grill, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. This hotel has 17 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM.
French Grill - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Reservations are required.
JW Café - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Reservations are required. Open daily.
Kumihimo - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
The Lounge - This bistro specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; VND 796,950 for adults and VND 398,475 for children
  • 2 coffee shops/cafes
  • 6 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Chinese Restaurant
  • French Grill
  • JW Café
  • Kumihimo
  • The Lounge

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 17 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1386000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 796950 for adults and VND 398475 for children
  • Airport shuttle fee: VND 2494800 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: VND 2494800 (one-way), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1386000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Jw Marriott Hanoi
Jw Marriott Hotel Hanoi
JW Marriott Hotel Hanoi Hotel
JW Marriott Hotel Hanoi Hanoi
JW Marriott Hotel Hanoi Hotel Hanoi

JW Marriott Hotel Hanoi Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 470 out of 593 reviews
Rating 8 - Good. 81 out of 593 reviews
Rating 6 - Okay. 20 out of 593 reviews
Rating 4 - Poor. 13 out of 593 reviews
Rating 2 - Terrible. 9 out of 593 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Cary

Stayed 2 nights in Jan 2026

10/10 Excellent

Rakesh

Stayed 2 nights in Jan 2026

6/10 Okay

Michael

Liked: Cleanliness
Most staff was friendly and accommodating. Facilities were fine.
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew

Stayed 5 nights in Dec 2025

10/10 Excellent

Yiu Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing varieties, room is clean
Stayed 3 nights in Dec 2025

8/10 Good

Rene

Stayed 4 nights in Nov 2025

10/10 Excellent

Atheer

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel, beautiful rooms, amazing breakfast choices. Highly recommend. Staff were very helpful and friendly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Timothy

Stayed 4 nights in Nov 2025

10/10 Excellent

Simi

Liked: Cleanliness, amenities, property conditions & facilities
staff , service, room, and hotel ambiance was amazing
Stayed 1 night in Oct 2025

2/10 Terrible

claudio

Stayed 5 nights in Oct 2025

10/10 Excellent

Tho

Stayed 2 nights in Sep 2025

10/10 Excellent

Mordehai

Stayed 1 night in Sep 2025

10/10 Excellent

Nadeem, Bradford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff truly made my stay enjoyable. I visited to celebrate a birthday, but the day came and went without any special acknowledgment from the hotel—no small gesture like a slice of cake or a card, which was a bit disappointing. That said, the overall experience was still worthy of four stars. A special mention to Trang in the F&B department, who was outstanding and made a real difference to my stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Bradley, Bridgwater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

one of my favorite hotels

this is now one of my favorite hotels ever. Staff here was wonderful and we loved the package we bought...with club access and a dinner included. The spa was also good. The only thing I might give less than excellent marks on is the Wi-Fi. It worked, but not the greatest ever.
Stayed 1 night in Aug 2025

10/10 Excellent

ghanshyam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Richard, Milford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Jul 2025

10/10 Excellent

Peter

Liked: Amenities, property conditions & facilities
Just amazing exp
Stayed 2 nights in Jul 2025

10/10 Excellent

Luon

Stayed 2 nights in Jun 2025

10/10 Excellent

Seoung A

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the loveliest hotels I have stayed in. the staff here is always for you to help - which was really impressive! the surrounding is also very peaceful and feels like a resort away from the hustle. Breakfast was also superb
Stayed 1 night in Jun 2025

10/10 Excellent

Natalie

Stayed 1 night in Jun 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great luxurious place
Stayed 2 nights in May 2025

10/10 Excellent

KI HONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Celine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quietness being far from city center. Easy to take a grab to old quarter
Stayed 4 nights in Feb 2025

10/10 Excellent

Yongjun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025