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The Hanoi Club Hotel & Residences

4.0 star property

Photo gallery for The Hanoi Club Hotel & Residences

Golf
Outdoor pool
Front of property
Lobby sitting area
Superior Twin Room, 2 Single Beds (City View)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
76 Yen Phu Street,Tay Ho District, Hanoi, 10000
  • West Lake
    ‪1 min walk‬
  • Tran Quoc Pagoda
    ‪10 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪20 min drive‬

Room options

View all photos for Premier Double Room, Lake View

Premier Double Room, Lake View

Premier Double Room, Lake View

  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (City View)

Studio, 1 King Bed (City View)

Studio, 1 King Bed (City View)

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Room, Lake View

Premier Twin Room, Lake View

Premier Twin Room, Lake View

  • 35 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed (Partial Lake View)

Deluxe Double Room, 1 King Bed (Partial Lake View)

Deluxe Double Room, 1 King Bed (Partial Lake View)

  • 27 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (City View)

Superior Double Room, 1 King Bed (City View)

Superior Double Room, 1 King Bed (City View)

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds (City View)

Superior Twin Room, 2 Single Beds (City View)

Superior Twin Room, 2 Single Beds (City View)

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Room

Hanoi Royal Palace Hotel 2

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (3447)
The price is AU$132
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hanoi Royal Palace Hotel 2

About the area

Hanoi

Located in Hanoi (Tay Ho), The Hanoi Club Hotel & Residences is steps from West Lake and a 4-minute drive from Hoan Kiem Lake. .This casino hotel is 1.2 mi (2 km) from Ho Chi Minh Mausoleum and 1.5 mi (2.5 km) from Dong Xuan Market.

What's nearby

  • West Lake - 1 min walk
  • Ho Chi Minh Mausoleum - 3 min drive
  • Dong Xuan Market - 3 min drive
  • Hanoi Old Town Night Market - 4 min drive
  • Hoan Kiem Lake - 4 min drive

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Ga Co Loa Station - 16 min drive
  • Noi Bai Intl. Airport (HAN) - 20 min drive

Restaurants

  • ‪Ốc 66 - ‬2 min walk
  • ‪Bún Chả Kính Mời - ‬1 min walk
  • ‪Hải Sản Hương Lan - Nghi Tàm - ‬5 min walk
  • ‪Bánh cuốn nóng Hồ Tây 34 Yên Phụ - ‬4 min walk
  • ‪Duy Trí Café - ‬4 min walk

About this property

The Hanoi Club Hotel & Residences

Lakefront Hanoi hotel in Tay Ho with a full-service spa
The Hanoi Club Hotel & Residences offers 140 air-conditioned accommodations with fireplaces and minibars. 43-inch LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts, a steam room, and a fitness center.

Children under 3 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Make yourself at home in one of the 140 air-conditioned rooms featuring fireplaces and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include phones, as well as safes and minibars.
Take time to pamper yourself with a visit to the full-service spa. After enjoying recreational amenities such as outdoor tennis courts and an outdoor pool, a lucky night at the casino is the perfect end to the day. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
The Hanoi Club Hotel & Residences has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free covered valet parking on site
  • Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: VND 300000 for adults and VND 300000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 2 outdoor tennis courts
  • Fitness classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Outdoor pool
  • Playground
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubs
  • Golf lessons with a pro
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 5

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Casino
  • Casino slot machine
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 43-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Fireplace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 28 to January 30:
  • One of the swimming pools
  • Fitness facilities
  • Golf course
  • Laundry facilities
  • Meeting facilities
  • Spa
  • Tennis courts

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 700000 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: VND 500000 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately VND 300000 for adults and VND 300000 for children
  • Airport shuttle fee: VND 660000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 700000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 3 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Club Hotel & Palais Residences
Club Palais Residences
Hanoi Club Hotel & Lake Palais Residences
Hanoi Club Lake Palais Residences
The Hanoi Club Hotel Hanoi
Hanoi Club Hotel Lake Palais Residences
Club Hotel Lake Palais Residences
Club Lake Palais Residences
The Hanoi Club Hotel Lake Palais Residences
The Hanoi & Residences Hanoi
The Hanoi Club Hotel Residences
The Hanoi Club Hotel & Residences Hotel
The Hanoi Club Hotel & Residences Hanoi
The Hanoi Club Hotel Lake Palais Residences
The Hanoi Club Hotel & Residences Hotel Hanoi

The Hanoi Club Hotel & Residences Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 201 out of 468 reviews
Rating 8 - Good. 200 out of 468 reviews
Rating 6 - Okay. 49 out of 468 reviews
Rating 4 - Poor. 8 out of 468 reviews
Rating 2 - Terrible. 10 out of 468 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Staff & service
Cleaning Staff knocked on my door then entered at 7AM waking me up. Ridiculous.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vince

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Directly on the lake with a pool and driving range. The gym was one of the better hotel gyms ive ever come across. The sauna and jacuzzi were a huge plus. Bun Cha at the restaurant was to die for. Breakfast Buffett was pretty good, loved the espresso machine. Staff very attentive, great customer service! A bunch of Cafes within 5 minutes walking distance to the hotel. WIll definitely be back.
Stayed 2 nights in Nov 2024

10/10 Excellent

INGO, Brooksville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay great breakfast Nice rooms few drinks in mini bar free
Stayed 1 night in Oct 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 1 night in Oct 2024

10/10 Excellent

john, Havelock

Liked: Amenities
All services are 5 stars rated, excellent facilities and services are great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with lake front. Good breakfast and friendly staff.
Stayed 5 nights in Aug 2024

8/10 Good

Louis

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel. Clean. Great entrance and friendly and helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

Amera

Stayed 1 night in Jun 2024

10/10 Excellent

Nuwan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding of the hotel was good as it is located next to the sea. However the streets outside were dirty and full of chaotic traffic.
Stayed 4 nights in May 2024

10/10 Excellent

Wayes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great stay. Comfortable beds and good rate. Loved the pool and gym facilities
Stayed 2 nights in May 2024

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Overall, a nice stay and good value for all amenities available. Staff was nice and most helpful. Nice to see renovations counting as updating is required.
Stayed 4 nights in Apr 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Zuhra

Disliked: Staff & service, property conditions & facilities
I recently stayed at Hanoi Club and Residence for 9 nights, paying a premium for what I expected to be a four-star experience. Unfortunately, the hotel's location in a narrow alley proved to be inconvenient, as taxis, cars, and buses struggled to pick up guests. The crowded, narrow streets filled with motorbikes made walking around feel unsafe. Moreover, I was disappointed by the unprofessionalism of the staff and management. Their lack of manners and disregard for guests' comfort was evident throughout my stay. I was asked to check the room for a hairdryer without them inspecting it properly first. However, upon checking, the hairdryer was indeed in the room. This lack of attention to detail was concerning and not what I would expect from a hotel of this caliber.
Stayed 7 nights in Apr 2024

10/10 Excellent

Thi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean with great service
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Stayed 1 night in Feb 2024

8/10 Good

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay overall other than accessibility.
Stayed 1 night in Feb 2024

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel by the lake
Friendly staff. Room and bathroom are spacious and clean. good breakfast buffet, Not walking distance from Old quarters but easy access by taxi. Cost around 50K VND (approx. $2),
Stayed 4 nights in Feb 2024

10/10 Excellent

John, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the lake. Peaceful and quiet. Awesome restaurant and staff are very kind and pleasant.
Stayed 8 nights in Jan 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kamal, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient!
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Amenities
Great property on West Lake with helpful and efficient staff. Very good breakfast buffet, gym and pool facilities. Plenty of coffee shops in the area and good local restaurants for noodle and bbq.
Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super helpful and the front desk ladies speak excellent english. Also, the rooms and property are beautiful.
Stayed 1 night in Dec 2023