4/10 Poor
Paul
Business traveller
6 Nov 2024
Disliked: Staff & service, amenities
I booked using Hotels.com and when I checked in I asked for a room without an adjoining door to another room. I was told my room didn't have such a door. I walked in my room only to find an adjoining door, so I went back up to ask for anther room. The person at the desk thought I was looking at the bathroom door and wanted to show me the room themselves. When he opened up the door and stood at the entrance and said there as no adjoining door and I was looking at the bathroom door. I told him then to look to his left and in his disbelief, there was the adjoining door to another room. We went back up to the counter and then I was told he could do nothing for me because I booked this on Hotels.com and if he were to do something for me, it would cost me $30 additional. I WILL NEVER STAY AT THIS AGAIN!!!
Paul
Stayed 1 night in Nov 2024