Never before have I wanted to leave a hotel so soon, where do I start, after check in we had no milk, coffee, sugar or toilet roll. Went and got them, then found no remote control for TV. Breakfast - £10 each, I've had better in a bus station cafe. Food cold, what was put out anyway, seemed they just put it out when someone complained, plate heater wasn't working, apparently heating isn't switched on until November, staff rude and why oh why would you put carrots on the breakfast menu. The room was filthy, bathroom disgusting with rust, cracked tiles, black grout and window paint peeling, all evidence provided to the receptionist who handled our complaint well. Felt so sorry for her though as others were complaining. One star review is only because of the receptionist Kayleigh and the fact I can't score zero. I've stayed in better hostels, the front facade is spectacular the back is like an inner city block of 1960s flats or a pensioners home. Don't be conned out of your money and if Hotels.com can, they should remove it.