Myself and a friend stayed at the Ibiscus Hotel in Malia for 6 nights. This is the first ever review I have made about a hotel, and I truly believe it deserves a brilliant rating. This was our first holiday abroad without a parental presence and, as you can imagine, we were a bit nervous. However as soon as we found the manager of the hotel, we instantly felt so much more relaxed. He quickly and helpfully took us through the important details of our stay, informed us about the AC, and that we were able to ask them for any help. During our stay we both wanted to try hiking through the Samaria Gorge (about five hours from Malia by coach) the manager and his wife were able to set us up with our excursion tickets and advice on the trip within 20 minutes of us enquiring. Every time we came back to the hotel after a day of exploring they welcomed us warmly and on occasion we engaged with them about how we are getting on. The environment at Ibiscus Hotel really did enhance our experience in Malia and the staff really do care about you having a brilliant time while you are there. During the day it was peaceful, with music playing in the main area with the pool and a beautiful view of the mountains all around. On our last night at the hotel it was a little bit emotional for me and my friend to say goodbye to the staff, that in itself highlighted how wonderful we had felt during our stay. If I ever come back to the same area, without a doubt or second thought I would stay here again.