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Bathroom outlet does not work, bathroom lighting poor, shower gets water all over(a lake) be cause frame straight curtain curved,, tv a mess with two remotes, never called on wake up call. Reception clerk wonderful at check in

For our purposes the hotel was fine and I would stay again. Beds were comfortable and it was clean. Breakfast was very minimal but there is a Walmart very close so we picked up some bananas and snacks there. It's close to the highway and an easy drive to the stadiums.

Nice hotel . Great parking , restaurant in hotel, room was great , bed comfy, 2 night stay

Only complaint was that there was no toilet paper holder in our room. Appeared to be broken off

Me and my fiancé have stayed in different hotels between Birmingham Pelham and here. I have to say that Greystone Inn and Suites are by far our favorite hotel. Not only is it peaceful and quiet here and most importantly it’s safe but every time we walk in the door you immediately can see and smell the cleanliness from where the housekeepers do such a great job of keeping it clean. Thank you ladies for taking pride in your place of employment and keeping it looking and smelling clean. The young ladies at the checking checkout desk are always so welcoming when you walk in the door and you’re greeted with a smile and a how may I help you. In fact every employee at the hotel are always so nice friendly helpful and make you feel like you’re part of the family. Everyone there is always always ready to help you if you need anything. We’ve stayed so many times now that the front desk ladies know me by name and that gets an A+ in my book and makes me feel even more welcomed. I honestly don’t have one issue with the employees of the hotel and I definitely don’t have any issues or complaints about the hotel itself. But if I have to pick what I like most about the hotel it’s the 12:00 checkout I like the most. I’ve never stayed at another hotel with a 12:00 checkout. Mr. Lumpkin you’ve got a awesome group of employees at the hotel that you can see in their faces that they enjoy working there and they are always happy to see each guest that comes to stay. Keep up the great work you guys.

Great stay but I will never book thru hotels.com due to major price differencr