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Yes it was good very friendly receptionist n helpful. Bfast not much variety but ok for us vegetarian n need a bit more on gluten free. Overall the hotel is lovely n comfortable.
Clean n friendly.
Lovely building and reception, staff were soo welcoming but the room is in desperate need for an update. All appeared very clean but there was a strong damp smell in our room which wasn’t very pleasant.
Bedroom was okay was very warm so managed to get old sash window to open 50mm, but we were woken at 4am buy the plant room firing up so shut the window but still could hear it no more sleep!!! The bathroom had very little ventilation, and no extraction fan. We found that the staff were reactive but not proactive in general we felt the hotel looked very tired.
Hotel is OK, but has not moved on much from the last time I stay over 13 years ago!!
Confusing breakfast ordering system that for me failed miserably! Going down for a standard continental breakfast only to be presented with Porridge I did not order and a slate plate with pastry’s yogurt and some nut thing?! when I had already had two weetabix, and toast, orange juice and a cup of tea, maybe trying to given another “continental style” breakfast, but for me it failed and was confusing & unnecessary!!
All the staff are absolutely amazing so considerate and caring, nothing to much trouble, special thanks to Brian and marguerite .
Jane
Stayed 2 nights in Oct 2021
6/10 Okay
Verified traveller
12 Oct 2021
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Weekend stay
The staff were helpful we changed room to a ground floor room as my wife has a mobility problem. The room was poorly decorated with wallpaper coming off of the wall.
Verified traveller
Stayed 3 nights in Oct 2021
10/10 Excellent
chris
12 Oct 2021
Liked: Staff & service
Does what it says in the tin nice big carp park hotel bit tired but clean and staff were friendly
Arrived fairly late to find the room had the windows left open, this meant the room was quite cold, not helped as apparently, the heating isn't turned on. The night desk was unable to either turn the heating on or offer an alternative room.