I had a very disappointing experience at this hotel.
I booked an Executive Room that clearly accommodates two guests. Unfortunately, I accidentally entered only one person on the reservation. My friend was scheduled to arrive very late the following night and was not staying for both nights. However, upon check-in, the receptionist, Tran Le Thao Nguyen, immediately attempted to charge me an additional fee for two full nights for the second guest.
After a prolonged and unnecessary argument, she eventually agreed to charge 700,000 VND instead. The entire situation felt extremely unreasonable and unethical. Instead of offering understanding or professional assistance, her attitude was rude and dismissive. There was no courtesy, no proper explanation, and not even a simple “thank you.” It felt like I was being penalized rather than welcomed as a paying guest.
Beyond the check-in issue, the hotel’s overall setup is chaotic. Guests are forced to share the elevators with cinema visitors, which creates constant congestion and noise. The lobby is crowded with people who are not hotel guests but are there for the cinema. This creates a messy, disorganized environment and raises serious concerns about safety and security for in-house guests.
For a hotel that presents itself at a higher standard, the management needs to seriously reconsider both customer service training and security arrangements. Unfortunately, this stay did not meet even basic expectations.