2/10 Terrible
Levi D.
8 Mar 2025
Liked: Cleanliness
Don’t Stay Here.
Summary:-It is a clean place in a great location, 1 minute walk to the beach. I do have to say that to be fair.-The unit is in the third floor, which is great for the view and to not have noisy upstairs neighbors. However, the traffic noise from the road was for me, unbearable. It is an old, uninsulated building and if you stayed on the second story in a major city such as NYC, it would be quieter than it was in this unit. I know this first hand.-The unit below is under construction. Nailing, drywall sanders, compressors, the works. -Vacasa is a terrible company with terrible policies. Do not ever book with them. I am honestly surprised that VRBO has not kicked them off the platform.-I stayed ONE night out of the 14 I paid for. It was that bad. I asked if they could put me in another unit NO, at another property, NO. Just stay there and enjoy the noise.-I reiterate: VACASA IS A TRASH COMPANY, they do not value the customer in any way. Do not book with them.-It took 6 phone calls, untold amount of text messages 24 hours and me saying some things I should not have, out of frustration to get the “manager” to call me about the situation.She was very polite even in the face of my now aggressive frustration. However, she proved completely useless in search of a resolution.I am personally in the hotel business, and the treatment by VACASA as a whole to their customers is totally unacceptable. DO NOT BOOK WITH VACASA. THEY WON’T BE THERE FOR YOU WHEN YOU NEED THEM.
Levi D.
Stayed 14 nights in Feb 2025