We were there for the Houston marathon. The front desk clerks were super friendly when we checked in, but the checkout experience was terrible. They offered a 2pm late checkout for marathon participants, but honestly it would have been better to just prepare our stuff and checkout at the normal time than to endure the treatment we received from the checkout clerk Ushi. She was clearly having a bad day, explaining loudly in the lobby to a guest that she was by herself and dealing with all the late checkout marathon guests. When we got back none of our keys worked, so we had to go back down to get them reprogrammed, prompting a scolding about how they were demagnetized so we need to be sure not to put them near a cell phone. Then as we went back upstairs she said “you have 20 minutes!” in a very condescending song-song tone. We got back down at 1:55 and again suffered through her exasperated rudeness, then asked if we could use our key card to swipe to get our card out of the garage. Again in the condescending sing-song, “the gates are open! You don’t need a card right now!” It was really incredible, that’s the word that comes to mind. To treat people like this who just ran a marathon, when you offer late check out and are in the hospitality business - it was astounding. Whoever is in charge should know about this person and put her in a less guest centric position, or I’m sure this won’t be the last review of this nature.