4/10 Poor
Kenya
Travelled with family
1 Dec 2024
The property was not as good as I had hoped it would be and as I had read to be; especially to be a Hyatt Could never regulate the HVAC system, upon asking the front desk was told what to do and it still did not change the temperature in the room when asked another person they asked who told me what I was told and regardless could not be assisted . By then it was our last night so it really did not matter at that point , but again entire time could never regulate the thermostat so it was consistently hot. The breakfast area was not as clean as it could have been. I used to work in the industry so I know about constant having to keep up the breakfast area the tables were not wiped down after hours and the floors were dirty not making it an appeasing space to be in afterwards or just to lounge around outside of your room. Was given a hard time with wanting to take food to the room. Since when is it an issue to take food to your room if you do not want to eat in the breakfast area of a hotel? I have never heard of that or experienced that before, but that was a concern hear for whatever apparent reason. There were other concerns as well, but at this point it does not warrant addressing. I don’t recommend nor would I come back unfortunately.
Kenya
Stayed 4 nights in Nov 2024