2/10 Terrible
Jacob L.
7 Jan 2025
Horrible hosts/rental company
We drove 5 hours to get here at their 4pm check in and got there early and wasted time until check in. Host verified with us we were going to be at the house at 4. Got there at 4 and it was still being cleaned for another hour because people checked out 5 hours prior to us. Came by the house to see itat 3 and nobody was there cleaning. It was pouring rain and we had to sit in the car for an hour for cleaning to finish. They would not offer us any type of refund.Once we got inside we were pretty disappointed that only 1 of the 4 bedrooms had a tv and it wasn’t even the master bedroom. The next day it was 30 degrees outside and we found out that the heater and the fireplace both don’t work. Called property management and they said someone was there the night before and checked and it worked.(which was a lie because we were there the time they said they came and nobody came by) they said they would call me back once they got a hold of maintenance to tell me when they would be by (they never called). Had to end up calling VRBO customer support and have them bother them to fix it which they finally did. Horrible customer service, would not rent from this property manager again. All their support is outsourced out of county so they don’t actually know anything that’s going on.
Jacob L.
Stayed 2 nights in Jan 2025