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Sheraton Houston Brookhollow Hotel

3.5 star property

Photo gallery for Sheraton Houston Brookhollow Hotel

Outdoor pool, open 7:00 AM to 10:00 PM, pool loungers
Exterior
Meeting facility
Lobby
Club Room, 1 King Bed | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Pet-friendly
  • Pool

Explore the area

Map
3000 North Loop West Frwy, Houston, TX, 77092
  • Memorial Park
    ‪4 min drive‬
  • Memorial City Mall
    ‪10 min drive‬
  • Toyota Center
    ‪13 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪33 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio Suite, 1 Double Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Studio Suite, 1 Double Bed

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Studio Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Studio Suite, 1 King Bed with Sofa bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, Non Smoking

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Crowne Plaza Houston Galleria Area by IHG

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, (1001)
The price is AU$186
for 1 room
includes taxes & fees
6 May - 7 May
Crowne Plaza Houston Galleria Area by IHG

About the area

Houston

With a stay at Sheraton Houston Brookhollow Hotel in Houston (Lazybrook/Timbergrove), you'll be within a 10-minute drive of Westheimer Rd and Memorial City Mall. .This hotel is 9.5 mi (15.2 km) from Daikin Park and 9.9 mi (16 km) from Toyota Center.

What's nearby

  • Memorial Park - 4 min drive - 4.8 km
  • Memorial City Mall - 10 min drive - 12.2 km
  • Daikin Park - 12 min drive - 15.3 km
  • Toyota Center - 13 min drive - 16.0 km
  • George R. Brown Convention Center - 14 min drive - 16.4 km

Getting around

  • Cavalcade Station - 8 min drive
  • Houston Station - 16 min drive
  • George Bush Intercontinental Airport (IAH) - 33 min drive

Restaurants

  • ‪Whataburger - ‬9 min walk
  • ‪Cheba Hut "Toasted" Subs - ‬11 min walk
  • ‪Magnol French Baking - ‬3 min drive
  • ‪Applebee's Grill + Bar - ‬7 min walk
  • ‪Demeris Barbecue - ‬9 min walk

About this property

Sheraton Houston Brookhollow Hotel

Suburban hotel with a 24-hour fitness center and a 24-hour business center
Sheraton Houston Brookhollow Hotel offers 382 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Houston hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 382 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite to eat at Ella's Table Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Houston? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and 17 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Ella's Table Restaurant - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ella's Table Bar - This bar specializes in American cuisine and serves dinner and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 for adults and USD 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ella's Table Bar
  • Ella's Table Restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 17 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from November 27 2024 to August 1 2025 (completion date subject to change). The following areas are affected:
  • Hallway
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay (maximum USD 75 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay
  • 0.50 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20.00 for adults and USD 12.00 for children
  • Pet fee: USD 50.00 per accommodation, per stay (maximum USD 75 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookhollow Houston
Brookhollow Sheraton
Houston Sheraton
Sheraton Brookhollow
Sheraton Brookhollow Hotel
Sheraton Brookhollow Hotel Houston
Sheraton Brookhollow Houston
Sheraton Houston
Sheraton Houston Brookhollow
Sheraton Houston Brookhollow Hotel
Sheraton Houston Brookhollow Motel

Sheraton Houston Brookhollow Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 505 out of 1000 reviews
Rating 8 - Good. 223 out of 1000 reviews
Rating 6 - Okay. 128 out of 1000 reviews
Rating 4 - Poor. 69 out of 1000 reviews
Rating 2 - Terrible. 75 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Ed

Stayed 1 night in Mar 2025

4/10 Poor

Raul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful staff, awful stay.

Awful staff who were incredibly rude. Hotel had no water on the second day. Not their fault as the city shut off water to the area but no heads up, no apologies, no offer of some sort of compensation/suggestions of ways they could help and when I asked when water might be back, I was bluntly and rudely told to call the city myself if I wanted to know. In general the hotel was grotty, old and unclean but the issue with water and more to the point the treatment by staff was the part that I found totally unacceptable.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst property I ever had the pleasure of staying at. First the GM Mark Clinton was not able to adhere to the Marriott’s policy’s. Secondly, the security guard started yelling at random guests and would not lower his voice. Unacceptable, I might try to give this property another shot in the future. We’ll see if they are able to change their business practices.
Stayed 1 night in Apr 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was good other than security guard being weird
Stayed 2 nights in Mar 2025

10/10 Excellent

Jimmie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, my stay at the Sheraton Brookhollow was good. The staff was friendly and check-in was smooth. My room was clean, the bed was comfortable, and the hotel was in a convenient location. That said, a few things could have been better. Some areas of the hotel feel a little outdated, and I noticed minor maintenance issues that could use attention. Also, the noise level was a bit higher than expected at times. Still, it was a solid stay, and I’d consider coming back if I’m in the area again!
Stayed 1 night in Mar 2025

10/10 Excellent

Devuntae Finley

Stayed 3 nights in Mar 2025

10/10 Excellent

RAMON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

AURELIUS, FORT WORTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Manuel, Santa Sana

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jan 2025

2/10 Terrible

Scott

Business traveller
Disliked: Staff & service
Disaster
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to office
Stayed 3 nights in Jan 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not stay again

The room I reserved was not the room I received. I was told they were sold out of my room type and I would be given a Handicap King. I received a handicap Queen. The air conditioner sounded like a lawn mower being started every time it cut on. The pillows were non-existent. I might as well had balled up a towel and used that as a pillow. The hotel was very dim. As a solo female traveler, walking in at night with a lot of men standing around the door in a dimly lit area just feels unsafe.
Stayed 1 night in Mar 2025

2/10 Terrible

Carlos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very bad experience at this hotel. We found bed bugs. Never booking a stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Gabby

Liked: Cleanliness, staff & service
Disliked: Amenities
It was a safe area. The hotel is outdated and going under “remodel.” You will have to ask for a fridge and microwave to be brought to your room.
Stayed 1 night in Mar 2025

10/10 Excellent

JAMES MCPHERSON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay and nice people
Stayed 4 nights in Mar 2025

10/10 Excellent

Jonathan F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and safe
Stayed 1 night in Mar 2025

8/10 Good

Mariah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Tammy

Stayed 1 night in Mar 2025

8/10 Good

SONIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quite hotel
Stayed 1 night in Mar 2025

8/10 Good

laura

Liked: Cleanliness
Stayed 1 night in Feb 2025