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The Whitehall Houston

4.0 star property

Photo gallery for The Whitehall Houston

City view from property
Outdoor pool, pool umbrellas, pool loungers
Terrace/patio
Interior
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
1700 Smith St, Houston, TX, 77002
  • Toyota Center
    ‪14 min walk‬
  • Daikin Park
    ‪3 min drive‬
  • George R. Brown Convention Center
    ‪4 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 1 King Bed

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Mobility Accessible

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Double Room, Mobility Accessible

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Double Room, 2 Double Beds

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Double Room, 2 Double Beds

  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Double Room

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property amenity

Holiday Inn Houston Downtown by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, (1195)
The price is AU$265
for 1 room
includes taxes & fees
12 May - 13 May
Holiday Inn Houston Downtown by IHG

About the area

Houston

A stay at The Whitehall Houston places you in the heart of Houston, within a 5-minute drive of Toyota Center and Downtown Aquarium. .This hotel is 1.5 mi (2.3 km) from Daikin Park and 1.9 mi (3.1 km) from George R. Brown Convention Center.

What's nearby

  • Toyota Center - 14 min walk - 1.2 km
  • Downtown Aquarium - 18 min walk - 1.6 km
  • Daikin Park - 3 min drive - 2.4 km
  • George R. Brown Convention Center - 4 min drive - 3.1 km
  • Rice University - 7 min drive - 7.3 km

Getting around

  • Houston Station - 6 min drive
  • Downtown Transit Center Station - 7 min walk
  • George Bush Intercontinental Airport (IAH) - 24 min drive

Restaurants

  • ‪Benihana - ‬6 min walk
  • ‪Buffalo Wild Wings - ‬5 min walk
  • ‪Thirteen by James Harden - ‬5 min walk
  • ‪Nua Thai Kitchen - ‬5 min walk
  • ‪Shula's Steak House - ‬6 min walk

About this property

The Whitehall Houston

Hotel with free local shuttle, near Toyota Center
The Whitehall Houston offers 259 accommodations with safes and complimentary weekday newspapers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 259 guestrooms. Your Tempur-Pedic bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 1.0 mi.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
The Whitehall Houston has a restaurant on site.
Part & Parcel - Onsite cocktail bar. Open daily.
Buffalo Bayou Coffee - This coffee shop serves lunch only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 1 mi
  • Area shuttle
  • Limo/town car service
  • Valet parking on site (USD 40 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buffalo Bayou Coffee
  • Part & Parcel

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 4 2025 to April 13 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 50 lbs per pet
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 per person
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

The Whitehall Houston Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 798 out of 1379 reviews
Rating 8 - Good. 255 out of 1379 reviews
Rating 6 - Okay. 150 out of 1379 reviews
Rating 4 - Poor. 77 out of 1379 reviews
Rating 2 - Terrible. 99 out of 1379 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The staff was so polite, the room was fantastic, and the pool was wonderful! The restaurant was very yummy!
Stayed 1 night in Apr 2025

8/10 Good

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We had a great time at your property. Would definitely recommend it to friends and family.
Stayed 3 nights in Apr 2025

8/10 Good

Jueh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall
Stayed 2 nights in Apr 2025

6/10 Okay

Crystal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was just ok. I would consider other options when traveling to Houston downtown. The downstairs area or the hotel was beautiful and clean and staff was nice. You can tell they put effort into the downstairs area and not the actual rooms. Several things. I came with a party with a total of 3 rooms in in which had many amenities missing. First my room was missing an iron, the door knob broke off from the bathroom and the bathroom space was so small! Two people can’t be in the bathroom at the same time. The common areas that should be cleaned were not such as mirrors and light switch had build up on them. The pillow case had stains. And my friend’s room they were missing a refrigerator and their bathroom was smaller than ours. I think for what we paid it wasn’t worth it.
Stayed 4 nights in Apr 2025

8/10 Good

Ridgely, Healdsburg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice, older hotel. The rooms are pretty spacious; the bathrooms less so. I was surprised to see that there wasn't a nominal complimentary coffee/tea service in the morning. And I was disappointed in the lack of good restaurants in walking distance.
Stayed 1 night in Apr 2025

2/10 Terrible

Charla

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower had lots of white residue and dirt when we first entered the room. Someone came to clean and it was still dirty afterwards.The toilet broke down three times. Told us we could move but would have to move exactly at that moment but we had a concert to go to so we couldn't at that exact moment. They were not accommodating and were not pleasant. Would not recommend at all. Shuttle service was not kind and accommodating either.
Stayed 3 nights in Apr 2025

2/10 Terrible

Brittanee'

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t. Do. It.

We hotel is extremely misleading. Once checking out there were several hidden fees and when asked about it, the receptionist was rude at check-in. Not worth it. At all. Will never stay at this dated moldy poor plumbing hotel again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was forced valet parking
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Lisa Marie

Business traveller
Liked: Cleanliness, staff & service
The hotel staff were amazing and so fast to help with whatever I needed. Great valet service too. It’s just the rooms that I was disappointed with. Very dated rooms and bathrooms. Bedding wasn’t the best either. I expected it to be a bit nicer for a 4 star hotel. Also the internet was extremely slow for me. I think for some people the rooms might be fine, but I travel a lot for work and I need to be comfortable in a newer modern room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely beautiful! The room is spacious and very comfy. I will definitely be back!
Stayed 1 night in Apr 2025

2/10 Terrible

Yi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unable to provide required service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lori, sherman

Liked: Cleanliness, staff & service, property conditions & facilities
Always a lovely visit.
Stayed 1 night in Mar 2025

4/10 Poor

Emily

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was supposed to be a four star hotel but I have had better experiences at a two star hotel. The room had wall paper separating from the wall, the sink had an old mildew smell. The showers had red and black mold and the grout was stained dark which left me feeling that the hotel not only needed better cleanliness but an update. I will say the bed and the pillows were very comfortable but for the price I paid, it was not worth what we received. I’m shocked by the rating the hotel had. Maybe we just got a level of the hotel hadn’t been revamped. Honestly a bummer.
Stayed 1 night in Apr 2025

10/10 Excellent

Joanna, Friendswood

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and wonderful staff. Everyone was friendly and they treated my out of town guests well for our wedding weekend! Definitely would recommend this hotel to anyone.
Stayed 3 nights in Apr 2025

10/10 Excellent

Florencia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice
Stayed 2 nights in Apr 2025

8/10 Good

Quashondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was reasonably priced for our stay during a holiday weekend, the only down side is that the parking for the hotel is valet only. I think it should be discounted for those staying longer than a day at the hotel. Other that. I’d definitely stay here again!
Stayed 3 nights in Apr 2025

8/10 Good

Carl Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Andriy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 5 nights in Apr 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Joey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean and staff was very friendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent!
Stayed 2 nights in Apr 2025

8/10 Good

Carly

Stayed 1 night in Mar 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Clinton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the valet parking and available shuttle to different areas in downtown Houston.
Stayed 1 night in Apr 2025