6/10 Okay
Anna
9 Mar 2024
Liked: Cleanliness
I was trying to coordinate pick up times for the airport transfer via the chat feature on Hotels.com and they were very unresponsive. They mentioned once they would coordinate with my other hotel for boat arrival and they never contacted them. I had my hotel reach out to them and was advised of my arrival and nobody was there. I learned the hard way that there's an information desk at the airport that will contact the hotel for you for them to pick you up. Needless to say, I waited at the airport for 45 min for my ride. My bathroom window wood not shut so I kept smelling cigarettes and the bed was hard as a rock.
Anna
Stayed 1 night in Mar 2024