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The Milestone Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Milestone Hotel

Deluxe King | Living area
Exterior
Deluxe King
Master Suite
32-inch LCD TV with digital channels, TV, DVD player

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Spa
  • Bar
  • Room service

Explore the area

Map
1 Kensington Court, London, England, W8 5DL
  • Kensington High Street
    1 min walk
  • Zaika
    1 min walk
  • High Street Kensington Station
    6 min walk
  • London (LHR-Heathrow)
    35 min drive

Room options

View all photos for Superior Queen Room

Superior Queen Room

Superior Queen Room

  • 20.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite

Master Suite

Master Suite

  • 45.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

Deluxe Studio | Property amenity

Deluxe Studio

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

  • 24.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 36.0 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

London

With a stay at The Milestone Hotel, you'll be centrally located in London, steps from Kensington High Street and Kensington Gardens. .This luxury hotel is 0.2 mi (0.3 km) from Kensington Church Street and 0.2 mi (0.3 km) from Thackeray Gallery.

What's nearby

  • Kensington High Street - 1 min walk
  • Kensington Gardens - 2 min walk
  • Kensington Palace - 6 min walk
  • Royal Albert Hall - 9 min walk
  • Harrods - 4 min drive

Getting around

  • Kensington (Olympia) Station - 3 min drive
  • High Street Kensington Station - 6 min walk
  • Heathrow Airport (LHR) - 35 min drive

Restaurants

  • ‪Bertie's Bar - ‬2 min walk
  • ‪Joe & the Juice - ‬3 min walk
  • ‪Flat Iron - ‬3 min walk
  • ‪Zaika - ‬1 min walk
  • ‪Min Jiang - ‬2 min walk

About this property

The Milestone Hotel

Luxury London hotel in London City Centre with a full-service spa
The Milestone Hotel offers 62 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Make yourself at home in one of the 62 individually decorated guestrooms, featuring minibars and DVD players. Your memory foam bed comes with Egyptian cotton sheets. 32-inch LCD televisions with digital programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this Georgian hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Chenestons, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. English breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
English breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Chenestons - This fine-dining restaurant serves lunch and dinner.
Stables Bar - Onsite pub.
Late night fare is available from 24-hour room service.

Awards and affiliations

The Milestone Hotel is listed in the 2021 Travel + Leisure 500.

Languages

Afrikaans, Arabic, Bulgarian, Chinese (Mandarin), Czech, Dutch, English, Estonian, Filipino, French, German, Greek, Hindi, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 0 per stay), Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (GBP 65 per night)

Food and drink

  • English breakfast available for a fee daily 7 AM–10:30 AM: GBP 50 for adults and GBP 39 for children
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Chenestons
  • Conservatory
  • Stables Bar

Things to do

  • 24-hour pool access
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Private picnics
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna

Accessibility

  • Lift

More

  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Fireplace in reception
  • Living plant wall
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV/satellite channels
  • DVD player

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from January 10 2025 to March 1 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Sauna
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per accommodation, per night, plus a deposit of GBP 500.00 per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 50 for adults and GBP 39 for children
  • Fee for in-room wireless internet: GBP 0 per stay (rates may vary)
  • Valet parking fee: GBP 65 per night
  • Pet deposit: GBP 500.00 per stay
  • Pet fee: GBP 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Milestone
Milestone Hotel
Milestone Hotel London
Milestone London
The Milestone Hotel London, England
The Milestone Hotel Hotel
The Milestone Hotel London
The Milestone Hotel Hotel London

The Milestone Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 375 out of 442 reviews" "
Rating 8 - Good. 52 out of 442 reviews" "
Rating 6 - Okay. 9 out of 442 reviews" "
Rating 4 - Poor. 5 out of 442 reviews" "
Rating 2 - Terrible. 1 out of 442 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
The Milestone is simply wonderful, all of the personal are very very professional, so attentive to ones wishes Bravo to the Milestone
Stayed 1 night in Sep 2024

8/10 Good

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to come back to my home from home, but feel it's a little more crowded and noisy since my previous visit. An example being what I assumed was exclusive use of the swimming pool and spa areas - as you have to book for an hour - turned out to be a less than relaxing experience with staff in and out whistling, knocking on the sauna door stating they thought I'd left when my robe, etc was still on the lounge chairs, and generally people in and out in the very short time I had to enjoy. Zen - the wonderful Front Desk Manager - was understanding and addressed my concern with a complimentary offering, for which I'm very grateful. One highlight was discovering a member of the Team who used to be at The Montague hotel, had transferred over to The Milestone. Absolute pleasure to see Jorge again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Elizabeth, Loudonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The milestone is a truly lovely hotel. The decor is exquisite and the staff is second to none. They worked very hard to make our stay lovely and accommodated our every request. We would definitely go back again. The in-house bar is terrific and a nice place to cap off a long day. This hotel deserves its 5-star rating!
Stayed 2 nights in Aug 2024

4/10 Poor

Jinwon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel But shower Beth room problem Not safety
Stayed 3 nights in Aug 2024

8/10 Good

Bartholomew

Stayed 4 nights in Jul 2024

10/10 Excellent

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never before experienced the excellent level of service the Milestone provides; five stars aren’t enough to rate it.
Stayed 6 nights in Jul 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Milestone was exactly what I hoped. 5 star service, clean, and friendly attentive staff. Food quality was exceptional. Room was a little smaller than expected but that had no bearing on enjoyment. I’ve already recommended it to friends.
Stayed 5 nights in Jul 2024

10/10 Excellent

Gary, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 1 night in Jul 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Milestone is by far my favorite hotel in London. The neighborhood is almost as wonderful as the hotel staff.
Stayed 4 nights in Jul 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Ruilin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible hotel — would give it more stars if I could! The service from staff was the best in the business. Would go back anytime we are near London.
Stayed 3 nights in Jun 2024

10/10 Excellent

Ciara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we return to London ❤️❤️❤️
Stayed 1 night in Jun 2024

4/10 Poor

Ahmed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Bartholomew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Milestone is perfection. The hotel is lovely - beautifully decorated on a charming block across from Kensington Gardens. I had a wonderful upgrade to a suite from booking via Expedia. What makes the hotel special is the superlative service. I've never experienced better anywhere.
Stayed 1 night in Jun 2024

10/10 Excellent

P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in London
Great people at a great hotel. Great location.
Stayed 3 nights in Jun 2024

10/10 Excellent

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities
Cannot say enough about the wonderful experience we had here.The hotel is a classic first rate boutique hotel. Beautifully furnished with beautiful Elie Lambert paintings and lovely attention to detail right down to fresh flowers in the elevators. My sister and I felt like family, fussed over and treated like princesses for the week we spent at the Milestone. Staff is first rate, kind and funny like the best kind of family. The rooms are extremely comfortable with comfy bedding and lovely amenities such as Floris soaps, lotions and hair care products. Despite being full at the time of our stay, we never heard a peep from neighboring rooms. The two doormen Steve and Tim sent us off in the morning and welcomed us “home” each evening like doting uncles. Angelo in the Stables Bar was a wizard with the cocktails and exceptionally charming. Highly recommend the Milestone… I look forward to returning.
Stayed 6 nights in Jun 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Cecilia, Des Plaines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When deciding what hotel to stay in while in London, The Milestone has been on my list for ages. And boy, did it live up to expectations. When the porter greeted me with "welcome home", that's exactly how I felt. That I was home. My room was small but very well-appointed (even had a bidet) and the bed was like sleeping in a cloud. There was nothing about this stay that was not top-notch. If I am able to again in the future, I would most definitely stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, friendly and attentive staff, excellent location! Would definitely stay here again.
Stayed 3 nights in May 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is exemplary
The service at the hotel is exemplary. They take very good care of you and of the hotel itself. Everything is spotlessly clean. The decor, however, might not be for everyone. It has changed quite a bit since our last visit. The location is excellent, right across the street from Kensington Park and well served by transit.
Stayed 4 nights in May 2024