8/10 Good
Hossam
Travelled with family
22 June 2024
Liked: Property conditions & facilities, room comfort
Nice but need enhancement
Check in was very easy, special thank to Mr Ramy front office who organized the rooms the day before we arrived and made all rooms in the same building and he was helpful in every thing and doing the best to make our vacation awesome until check out.
Special thanks to Mr Mohamed Zayan who follow my reservation from the beginning by phone
Shuttle bus was every 10 minutes to reach Aqua area and beach
Aqua is amazing about 8 working slides plus children aqua and lazy river
The beach is sandy somewhere but there are alot of rocks and you can snorkeling near to the beach
Food in main restaurant almost good (taste and variety) special thank to Chef Mohamed Elwany the main chef every day he asking guests about the quality of food and serving by himself and chef Mohamed Abd El Megid who is very helpful.
I dont forget Restaurant Sofra we had dinner there all staff were cute make our dinner special with Mr Mahmoud El shazly, Amr Hamdy and Mahmoud Abd El Razek
Also Bill man Mr Wael Hamouda was helpful and honest finally Mr Hashem housekeeping was a nice guy
You can park inside the hotel
Bad things
AC was v. Bad in restaurant and loby just fans no cooling at all
Poor animation team
Snacks in pool bar and beach bar need to be better and more variety
Juices they choose the worst juice powder at all, Always shortage in ice so we drink hot water, in addition to they use bad quality of coffee in machines
Bar men need to be more qualified and well trained.
At all our visit was cool
Hossam
Stayed 1 night in Jun 2024
