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The pool area was nice. When we first got our keys for the room they didn't work so I had to go and get new keys. Then when we opened the door it was an overwhelming smell of milddew so we called the front desk they had no kind of air freshener. The room cleaner manager gave us rug powder. Then we found bugs in the room and my wife was not happy. We got the room for 4 people my wife, me and our 2 kids we received 1 bath towel, I whent to the front desk they said they had no towels available until the next day at 9am. I whent to the front desk the next morning to report the sink in our room only had hot water and the cold water was shut off because it was leaking and to see if we could get some towels it was about 1030am and the front desk said they had no bath towels for guests. They did fix the water but the maintenance guy was overheard by my wife as saying that he told them about the water leak last week and he was the one that shut the cold water off. I am not impressed by this place and that's why we left a day early. The front desk personnel, the cleaning crew and the maintenance people are great but the owner must only care about profit and less about the property.
Check in was a breeze. Unfortunately the hotel lobby smelled of dirty gym socks & the corridor to the rooms smelled of bleach and body odor. Mildew in the bathroom and dirt in the corners. Wish the restaurant and/or bar was open after 8:00 pm.
Suite upgrade made it really convenient and awesome breakfast every morning over had a blast will do this again only one hour from our house thanks to everyone 5star service
Anthony
Stayed 2 nights in Aug 2024
10/10 Excellent
MARY
Travelled with family
18 Aug 2024
Liked: Cleanliness, staff & service
Familiar staff from frequent visits is a comfort. Food is awesome! The hotel has some age, but clean and comfortable
The lobby is very clean but thats where the cleanliness ends. The room smelled like straight up mold with mold on the baseboards. The carpet was wet and smelled like mildrew ground the AC unit. The doors were broken and there was a hole in the bathroom wall. The furniture looked like it was picked up from the side of the road. Was not safe for my 1 year old daughter to crawl around. We immediately checked out. The front desk manager said to expect my refund in a few days when expedia contacts them to confirm we didnt stay. Hopefully they stay true to their word. $133 is insane for the room. Go to the Best Western!
Terrible overall experience.
This is an outdated hotel with lots of exterior access rooms. The room had a bad small and the staff was very rude and unprofessional. We just couldn’t spend the night there.
Do yourself a favor go past this hotel and find Fairfield Inn with clean nice smelling rooms, friendly staff for only a few dollars more; or any other hotel.
We travel a lot and this was by far the worst experience!
We had to get 3 different rooms due to a deadbolted from inside room, a completely uncleaned room obviously very recently
Occupied. Honestly the worst hotel experience I’ve ever had.
Hotel was beautiful, can tell rooms need a little remodel, beds were clean and very comfortable. The only complaint is the old pipes I guess caused a stench in the bathroom. I’d still come back!