The house was beautiful but the hospitality was limited. It was snowing and the driveway and stairs to reach the house were covered in a foot of snow, making it difficult to discern where the steps actually were. My Husband had to shovel snow for an hour and a half to expose a path to All entry doors. The snow was there days before we arrived..When weather conditions change, you make arrangements ahead of time to ensure the safety of your guest. I understand it snowed while we were in transit, but when we arrived, it was obvious no attempt whatsoever had been made to clear ingress and egress. Weather reports made clear days in advance what was coming, and when it would arrive. When I notified them, the response was less than desired \‘I know it's snowing hard right now but its out of our control” was the response. Again, arrangements to have the driveway and stairs to home SALTED is something arranged BEFORE a guest arrives, and before it snows... And the hospitality of warming up the home at least 1 hour is common courtesy. The house was 38 degrees and took 2 hours before we stopped seeing our breath. The trash cans were full, the lids blown off and covered by a foot of snow, and raccoons had come and scattered the trash. They did send out two guys to shovel the driveway, but that was all. Not the steps to the house. Lots of towels and Comfy beds but this could have been an A experience. I never write bad reviews, but this needed to be called out.