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Grand Mercure Nasu Highlands Resort & Spa

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Mercure Nasu Highlands Resort & Spa

Hot springs
Seasonal outdoor pool
Hot springs
Exterior
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included

Explore the area

Map
4449-2 Takakuhei, Nasu, Tochigi-ken, 325-0302
  • Nasu Trick Art Museum
    19 min walk
  • Nasu Rindo Lake
    2 min drive
  • Nasu Orgel Museum
    5 min drive
  • Fukushima (FKS)
    54 min drive

Room options

Family Room, 2 Single Beds, Mountain View

  • Sleeps 10
  • 2 Twin Beds

View all photos for Standard Room with 2 single beds, Mountain view

Iron/ironing board, free WiFi

Standard Room with 2 single beds, Mountain view

  • 36 sq m
  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • 36 sq m
  • Sleeps 8
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room with 2 single beds and 1 bunk bed, Mountain view

Iron/ironing board, free WiFi

Standard Room with 2 single beds and 1 bunk bed, Mountain view

  • 36 sq m
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

Superior Room with 2 single beds and 2 extra beds, Mountain view

Superior Room with 2 single beds and 2 extra beds, Mountain view

  • 36 sq m
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Multiple Beds, Mountain View (Japanese Style)

Classic Room, Multiple Beds, Mountain View (Japanese Style)

Classic Room, Multiple Beds, Mountain View (Japanese Style)

  • 36 sq m
  • Sleeps 10
  • 4 Twin Futons

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About the area

Nasu

Located in Nasu, Grand Mercure Nasu Highlands Resort & Spa is a 2-minute drive from Nasu Rindo Lake and 9 minutes from Nasu Safari Park. .This family-friendly hotel is 4.3 mi (6.9 km) from Fujishiro Seiji Museum and 5.1 mi (8.2 km) from Onsenjinjya Shrine.

What's nearby

  • Nasu Rindo Lake - 2 min drive - 1.0 km
  • Nasu Safari Park - 9 min drive - 6.9 km
  • Fujishiro Seiji Museum - 9 min drive - 7.0 km
  • Nasu Highland Park - 16 min drive - 12.4 km
  • Nasu Animal Kingdom - 18 min drive - 15.7 km

Getting around

  • Kuroiso Station - 17 min drive
  • Fukushima Airport (FKS) - 54 min drive

Restaurants

  • ‪ゴーゴーカレー - ‬20 min walk
  • ‪NASUバイキング エルバージュ - ‬6 min drive
  • ‪レストラン蒸気機関車 - ‬5 min drive
  • ‪NASU GT CAFE - ‬4 min drive
  • ‪和匠ダイニング 菜す乃 - ‬6 min drive

About this property

Grand Mercure Nasu Highlands Resort & Spa

Family-friendly hotel with a sauna and a seasonal outdoor pool
Grand Mercure Nasu Highlands Resort & Spa offers 189 accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, and complimentary toiletries. This Nasu hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Stay in one of 189 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Housekeeping is provided on request, and irons/ironing boards can be requested.
Enjoy a range of recreational amenities, including hot springs, a sauna, and karaoke. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and shopping on site.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab dinner at Tenku no Mori, a restaurant that specializes in local and international cuisine. You can also grab snacks at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.

Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Event facilities at this hotel consist of conference space and 6 meeting rooms. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Tenku no Mori - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.

All-inclusive details

All-inclusive room rates at Grand Mercure Nasu Highlands Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free return train station shuttle from 10:00 AM to 3:30 PM
  • Train station shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 3800 per person
  • 1 restaurant and 1 coffee shop/cafe

Restaurants on site

  • Tenku no Mori

Things to do

  • Arcade/games room
  • Children's pool
  • Hot springs
  • Karaoke
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/games room
  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space
  • Meeting rooms - 6

Outdoors

  • Garden

Spa

  • Indoor public bath (no minerals)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Mini fridge

More

  • Iron/ironing board (on request)
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Rindoko Royal Hotel Nasu
Rindoko Royal Hotel
Rindoko Royal Nasu
Rindoko Royal
Rindoko Royal Hotel Japan/Nasu-Gun
Royal NASU
Royal Hotel Nasu Japan/Nasu-Gun
Royal Hotel NASU
Mercure Nasu Highlands & Nasu
Grand Mercure Nasu Highlands Resort & Spa Nasu
Grand Mercure Nasu Highlands Resort & Spa Hotel
Grand Mercure Nasu Highlands Resort & Spa Hotel Nasu

Grand Mercure Nasu Highlands Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 96 out of 226 reviews" "
Rating 8 - Good. 93 out of 226 reviews" "
Rating 6 - Okay. 24 out of 226 reviews" "
Rating 4 - Poor. 8 out of 226 reviews" "
Rating 2 - Terrible. 5 out of 226 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family-friendly!
This is probably the most family-friendly hotel I’ve ever stayed at. Many young couples with babies; tons of kids up to about 7 years old. They have lots of toys, books (in Japanese), and even special suites for those ages.
Stayed 1 night in Aug 2020

10/10 Excellent

Hikaru

Liked: Staff & service, property conditions & facilities
子連れが多い
Stayed 1 night in Aug 2024

8/10 Good

chisato

Liked: Cleanliness, property conditions & facilities
小さいお子様の遊び場があって、有り難いです。
Stayed 1 night in Aug 2024

10/10 Excellent

SAKIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Naohisa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
遊具やプールがあり、孫たちも非常に喜んでました。食事もバイキング料理の種類も多くて満足できるものでした。全体的にきれいでいいホテルだと思います。また、機会があれば宿泊したいと思います。
Stayed 1 night in Aug 2024

6/10 Okay

Naomi

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
お掃除をもっと頑張ってほしいです。特に水回り。お風呂の洗い場の角は赤カビやぬめりで汚く、髪の毛がかなりの量溜まってました。体を洗う場所なのに気分が悪くなるほどでした。 トイレの床もほこりや髪の毛が散乱していて、トイレ専用のスリッパも無く、館内を同じスリッパで歩くのは不衛生かな。 料理などは満足だったので残念です。
Stayed 1 night in Aug 2024

10/10 Excellent

??

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
子供が楽しめる施設やビュッフェがとてもよかったです。乾燥機が混雑していたのでそこが充実するともっとよいと思いました。あとバーが終わる時間が早くて行けなかったので次があれば行ってみたいと思いました。
Stayed 1 night in Aug 2024

6/10 Okay

Yoshihiko

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
トイレが古かったです 部屋に蜘蛛がいました オールインクルーシブは、満足でした
Stayed 1 night in Aug 2024

8/10 Good

MAKI

Liked: Cleanliness
Stayed 2 nights in Aug 2024

8/10 Good

Takanori

Liked: Amenities, property conditions & facilities
控えめに言って最高！
Stayed 1 night in Aug 2024

6/10 Okay

??

Travelled with family
Disliked: Amenities, property conditions & facilities
和室に泊まったのですが、破れた壁紙の修理が中途半端で終わってましたし、部屋にティシューペーパーすら置いていないのがとても不便。トイレと洗面所、バスタブも一緒のユニット形式だったのも不便で不満。朝食バイキングを食べるための予約もLINEを使わなければならないのが、便利なようで実は超面倒くさい。フロントで応対してくれた従業員さんも何処となく事務的。 もう一度利用したいかというと…そうでもないかな。
Stayed 2 nights in Aug 2024

8/10 Good

Ryo

Stayed 1 night in Aug 2024

10/10 Excellent

Yoji

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供にとってとても良かった！
Stayed 1 night in Aug 2024

8/10 Good

Itsumi

Stayed 1 night in Aug 2024

8/10 Good

Kayoko

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

??, Sendai

Travelled with family and small children
Liked: Staff & service
長期休暇中は子ども連れがメインになりますね。 那須エリアでは本施設に限りませんが、大多数がバブル時代の建物なので、ハード（建物、特に居室）の整備がさらに付加価値を高めるのは間違いないですね。
Stayed 1 night in Aug 2024

8/10 Good

Fumiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
夫婦と成人した息子と、大人３人での利用。 事前に口コミでいろいろ書かれていたので心配だったが、とても気持ちよく利用できた。 小さいお子さん連れのご家族がほとんどだったし、レストランもとても賑やかだったが、スタッフもキビキビと動きイライラすることなどはなかった。 部屋もとても綺麗だった。
Stayed 1 night in Aug 2024

10/10 Excellent

MASATOSHI, Adachi-ku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Nobuko

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Mayumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子連れで２日間宿泊させていただきました。室内外でキッズスペースがあり、天候が悪くても子供を遊ばせる場所があるのは助かりました。またプールはとても人気で大変混んでいましたが、うちも楽しませていただきました。プールの更衣室なのですが、床にすのこを引いておいてもらえるとよかったなと思います。
Stayed 2 nights in Aug 2024

10/10 Excellent

SHIGERU

Liked: Cleanliness, staff & service, property conditions & facilities
サービスが充実していて良い。子連れには最適。
Stayed 2 nights in Aug 2024

8/10 Good

Shizuyo

Travelled with family and small children
Liked: Staff & service
ラウンジや子供の遊び場、プールが利用出来て良かった。 朝食のバイキングの種類が豊富で美味しかった。 ただお部屋がクラシックの和室で、設備が古く畳が擦り切れていたのが残念でした。
Stayed 1 night in Aug 2024