We booked a deluxe room but on arrival couldn’t relax, as the reception desk was a couple of feet outside the front door and we heard every booking and phone call. Why the reception couldn’t be moved elsewhere to a more appropriate location, I have no idea. Eventually, was offered a different and lower grade room. After moving, we discovered the room was very shabby and unhygienic. Throughout our stay, no one came to clean the room. In fact, the room was so substandard that after the first night we booked a different hotel and stayed there for the rest of the trip. A shame, because the location was excellent, the historic building was beautiful, and breakfast was good. However, there is no excuse for offering unhygienic rooms or no room cleaning. An overpriced hotel for what is being offered.