When we arrived, we had difficulty finding our room. It was up a very steep set of stairs. The room was clean but incredibly hot. After walking to the lobby, someone told us that they would send a fan. After walking down again, the same person acted surprised and pretended to text someone. Needless to say, they had no intention of getting us a fan. It was a very uncomfortable night.
In the morning, my daughter had a serious medical emergency. I ran down to the lobby to inquire about medical facilites in the area. The man who was at the desk did not stop eating his breakfast and refused to look at me. When I explained that my daughter had a seizure and we may not be able to check out in time, he said that we should just let her finish having the seizure. Then he told me that housekeeping could just put our things outside until we came back. There was no compassion whatsoever. When I checked out five minutes later (after throwing everything in any bag we could find), he did not even look at me.
It has taken me about a month to process this ordeal. This treatment still enrages me. The staff at this ranch that we dealt with was extremely unprofessional and unhelpful. I have never left a review like this. Then again, I have never experienced such rude workers. Reconsider staying at this ranch.