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SureStay Plus Hotel by Best Western Jackson

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
Lobby
Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds
Seasonal outdoor pool, pool loungers
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Music Highway Crossroads
    3 min walk
  • Casey Jones Village
    3 min walk
  • Union University
    18 min walk
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    10 min drive

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Baymont by Wyndham Jackson
Pool
Breakfast included
Parking included
Free WiFi
3.5 out of 5, Good, (1008)
The price is AU$159
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Baymont by Wyndham Jackson

About the area

Jackson

When you a stay at SureStay Plus Hotel by Best Western Jackson in Jackson, you'll be in a shopping district, within a 5-minute walk of Music Highway Crossroads and Casey Jones Village. .This hotel is 1.7 mi (2.8 km) from Old Hickory Mall and 1.9 mi (3 km) from North Hospital.

What's nearby

  • Casey Jones Village - 3 min walk - 0.3 km
  • Union University - 18 min walk - 1.5 km
  • Old Hickory Mall - 3 min drive - 2.9 km
  • West Tennessee Healthcare Sportsplex - 6 min drive - 7.9 km
  • Lane College - 8 min drive - 7.6 km

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Cheddar's Scratch Kitchen - ‬2 min drive
  • ‪Logan's Roadhouse - ‬5 min walk
  • ‪Old Country Store - ‬5 min walk

About this property

SureStay Plus Hotel by Best Western Jackson

Hotel in Jackson with free breakfast and a seasonal outdoor pool
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary breakfast is included.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary breakfast is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.1 per 24-hour period), Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Free breakfast available

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Microwave
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

6.8
Rating 10 - Excellent. 158 out of 669 reviews" "
Rating 8 - Good. 201 out of 669 reviews" "
Rating 6 - Okay. 136 out of 669 reviews" "
Rating 4 - Poor. 88 out of 669 reviews" "
Rating 2 - Terrible. 86 out of 669 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Tanya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Travelled with family, Business traveller
Liked: Staff & service
The property was adequate in what we needed. Good shower, nice sink area. There was a musty smell in the room and the floor was very dirty, along with the vent in the bathroom.
Stayed 1 night in Aug 2024

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Meh
Moldy shower curtain. Stale bagels. Police looking for "something".
Stayed 1 night in Aug 2024

4/10 Poor

Alan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

George, Owasso

Travelled with family
The rooms are clean and newly renovated. Work is being done on other rooms so there is construction currently being done. The parking lot and sidewalks are dirty. It wouldn't take much to pick up trash and other debris left by construction.
Stayed 1 night in Aug 2024

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful!! They keep everything nuce and clean. They make sure you have everything you need. There are some fun places around the hotel. It very quiet. The beds are great! And dont skip the breakfast!! The staff provides a delicious breakfast!!
Stayed 4 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a room with a sitting room, the tv wasn't working properly. The front desk woman was very helpful but unable to resolve the problem. The telephone didn't work in our room either. The breakfast was very nice.
Stayed 1 night in Jul 2024

8/10 Good

CLARENCE, Dade City

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waist of money
My stay was horrible. I purchased a q room suite they trues to cancel my reservation the day before i arrived to my sister wedding. Telling me i have to find somewhere else to stay. When there system made the mistake. The pool was close the whole time i was there although front desk avd us a pool pass to go to another hotel. So inconvenient extra money spent. Toliet over flooding ans the bed has metal pieces sticking our thst can cyt your leg. It cut me and my mother leg at the bottom. The only reason why i stayed was because it was convenient to where my sister was having her wedding. Do not go to this hotel short staff dirty pool /room rude front desk
Stayed 3 nights in Jul 2024

2/10 Terrible

Patel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service and room
It was horrible room. Not cleaning when I checked in. I have to wait couple hours for clean rooms. No clean guy at motel.bathroom handles is broken.
Stayed 1 night in Jun 2024

2/10 Terrible

Amanda

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Wear shoes and watch your back
Day 1 check in- We had pet hair all over our bed upon arrival. The unit was right next to the office so we believe someone brings their pet to work and stores them in that room. What also made us think this was housekeeping or someone opening our door an hour after we checked in with no purpose. Also the floor looked clean but upon wiping it with a wipe it was not. On day 2 someone from housekeeping came by and asked if we were smoking marijuana in the room. Which was strange because she smelled it up and down the walk way that was outside mind you. Kinda felt like we were being watched. Made us take anything of value with us each time we left. Hubby had his expensive Jordan collection on this trip. We asked for housekeeping and did not receive it on day 3- so we just exchanged our towels out. Our key kept being deactivated. Was told if housekeeping came into our room it would deactivate the room key or going through any theft detection door at like Walmart. We only went to Walmart 1 time the whole trip. So not sure why the key stopped working everyday. Office staff was nice, bed comfortable, ac worked. They did allow late check out.
Stayed 4 nights in Jun 2024

6/10 Okay

Beth

Travelled with family
Disliked: Amenities, property conditions & facilities
This is an older hotel with a renovation. The renovation has been done very cheaply. Air conditioner unit was super loud and didn't cool the room well. This reno is 2 rooms made into one. The other side of the room was real cool. The area it js in is super super loud. Wouldn't stay again.
Stayed 1 night in Jun 2024

2/10 Terrible

Grant

Disliked: Cleanliness
Stayed 1 night in Jun 2024

6/10 Okay

Siro

Liked: Cleanliness
Stayed 3 nights in Jun 2024

4/10 Poor

BELDA, Round Rock

Disliked: Cleanliness, staff & service, property conditions & facilities
One of the AC units was not working. It felt like you were in a bouncy house when you walked on the floor. The restroom door wouldn’t close properly. The beds weren’t made. There was still trash in the cans. The sofa bed was partially made and half folded out.
Stayed 1 night in Jun 2024

6/10 Okay

Marc

Acceptable but not great
Older property transitioning to extended stays. Room had some maintenance needs and guest areas are small. Bed and other furniture was worn and not super comfortable. Staff was pleasant and efficient. Low value for the price— will stay somewhere different next time.
Stayed 1 night in Jun 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, room comfort
Beds were comfortable
The beds were very comfortable and the pillows were nice. The floor was clean. The air conditioner was pretty quite but really needs to be cleaned. In fact, replaced would be best. The water for the shower was warm but never very hot. Our room did not have a TV remote. Not a huge deal, but had we wanted to watch TV we would have had to ask front desk for one. Was not worth it to us.
Stayed 1 night in Jun 2024

6/10 Okay

Bob

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Alana

Stayed 1 night in May 2024

4/10 Poor

Raelyn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool had a tarp over it but it was partial submerged and it was so gross
Stayed 1 night in Apr 2024

6/10 Okay

Susan

Travelled with family
Disliked: Amenities, property conditions & facilities
Just needed a one night stay. No ice machine available, tiny shampoo and conditioner - not enough for one person, dated interior, worn out office chair just sitting randomly in the room. No where to eat or get something to eat nearby.
Stayed 1 night in May 2024

2/10 Terrible

Noelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our stay was canceled by the hotel because we were past the check in end time, which Expedia says is 3AM. However, we had arrived by 1:30AM. Our room for 6 people was downgraded to a single bed room. The (hard) floor was soaking wet. The mirrors were fogged up and the room smelled mildewy.
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024