4/10 Poor
Trisha
Travelled with family
2 Jan 2025
Disliked: Staff & service, property conditions & facilities
Bizarre Experience
When we arrived, we were told there were no suites available, which is what we booked. I asked what type of room they could give us, she said she was new and didn’t know what to do. One supervisor told her to give multiple regular rooms, another one yelled at her when she did that. I told her I had a reservation, and we had nowhere else to go with our five kids. She finally agreed to let us stay, and gave us exactly the type of room we reserved. One bed was missing a comforter, but otherwise it was in good condition. She told us she hoped we had towels, etc, but the housekeeping staff all left and didn’t finish the rooms, so she wasn’t sure. The rooms were equipped well enough for us to stay the night, but there were a lot of rowdy people on the grounds throughout the night. It was a bizarre experience, and I wouldn’t recommend it. It almost seemed the hotel was in the midst of a renovation and opened up for reservations too early. There was no breakfast…according to a handwritten sign, they ran out of food and wouldn’t have it back for awhile. We got out of there as quickly as possible the next morning!
Trisha
Stayed 1 night in Dec 2024