It was one of the worst hotel experiences I have ever had. So many issues. 1) Wifi was not working properly so when I tried to get my Fire stick to work on the TV, it would not. I called to Maintenance and the person who showed up says, "I can't do anything, We always have this problem." He clearly did not want to try to find a solution and just left the room. 2) The ice machine on our floor did not work. I told the staff about this but it was never fixed. They said, "Go to the restaurant next store and ask them for ice." 3) After complaining to the front desk, she gave me a voucher for breakfast the next morning at the restaurant next door. When I went there the next morning, the restaurant (which I think is connected to the hotel) was so under staffed that we could not use our voucher! There was just one wait staff and I think she was cooking some of the food. I waited for 20 minutes before she even could take our order.
4) At 6:30am the day after Thanksgiving, the fire alarm went off. We had to evacuate from the hotel and freeze in the parking lot (it was about 55 degrees). The fire engines came and after about 45 minutes, we were told, "Sorry, it was just a bad sensor.".
Lastly, when I called Hilton Honors customer service, I was told, "Sorry, we can't do anything until you check out."
So, as you can see, a horrible experience for $225 per night!