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Holiday Inn Express and Suites Jacksonville East by IHG

2.5 star property

Photo gallery for Holiday Inn Express and Suites Jacksonville East by IHG

Indulge in a diverse selection of international cuisine at our self-service buffet.
Relax by the pool surrounded by lush greenery and a brick walkway.
Classic hotel with a symmetrical facade, featuring multiple windows and balconies.
Conference room with U-shaped seating and a flat-screen television for presentations.
Two single beds with white comforters and pillows, a microwave, and a coffee maker.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
53 Jefferson Road, Jacksonville, FL, 32225
  • University of North Florida
    ‪5 min drive‬
  • St. Johns Town Center
    ‪7 min drive‬
  • Mayo Clinic Florida
    ‪14 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, Multiple Beds

9.4 out of 10
Exceptional
(32 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Room amenity

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(25 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Jacksonville

Located in Jacksonville (Arlington), Holiday Inn Express and Suites Jacksonville East by IHG is within a 10-minute drive of St. Johns Town Center and University of North Florida. .This hotel is 7.3 mi (11.7 km) from EverBank Stadium and 8.4 mi (13.6 km) from Jacksonville Cruise Terminal.

What's nearby

  • University of North Florida - 5 min drive - 7.1 km
  • St. Johns Town Center - 7 min drive - 9.5 km
  • Jacksonville Cruise Terminal - 11 min drive - 14.9 km
  • EverBank Stadium - 12 min drive - 12.7 km
  • Mayo Clinic Florida - 14 min drive - 19.7 km

Getting around

  • Jacksonville Station - 23 min drive
  • Jacksonville International Airport (JAX) - 23 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Sonic Drive-In - ‬4 min drive
  • ‪Cantina Louie - ‬4 min drive
  • ‪Burger King - ‬3 min drive
  • ‪Hook Fish & Chicken - ‬9 min walk

About this property

Holiday Inn Express and Suites Jacksonville East by IHG

Hotel in Jacksonville with free breakfast and a fitness center
Holiday Inn Express and Suites Jacksonville East by IHG offers 101 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 101 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Holiday Inn Express and Suites Jacksonville East by IHG. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Filipino, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from March to November
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Jacksonville East
Holiday Inn Express Jacksonville East
Holiday Inn Express Jacksonville East Hotel
Holiday Inn Express Suites Jacksonville East
Inn Express Jacksonville East

Holiday Inn Express and Suites Jacksonville East by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 487 out of 1003 reviews
Rating 8 - Good. 280 out of 1003 reviews
Rating 6 - Okay. 117 out of 1003 reviews
Rating 4 - Poor. 70 out of 1003 reviews
Rating 2 - Terrible. 49 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ricardo, orlando

Liked: Cleanliness, staff & service
Don't like the location looks little sketchy
Stayed 1 night in Mar 2025

10/10 Excellent

Rufus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel stay. But getting off the main drag and turning into Jefferson can be tricky or missed.
Stayed 2 nights in Mar 2025

4/10 Poor

RAYMOND, West Palm Beach

Stayed 1 night in Mar 2025

6/10 Okay

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breakfast sucked

Breakfast sucked
Stayed 1 night in Apr 2025

6/10 Okay

Sue

Liked: Cleanliness, staff & service, amenities
Weird location
Stayed 5 nights in Apr 2025

10/10 Excellent

Debbie

Stayed 1 night in Apr 2025

8/10 Good

ROBERT P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Debbie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cons: I saw many dogs during my stay, which was unexpected. Overall the hotel is outdated....a transition piece was missing between the carpet and the tiles, there was an awkward strong smell in the closet, and the breakfast options were lacklustre. Pros: easy check in service, and location was close to my family.
Stayed 4 nights in Mar 2025

10/10 Excellent

Iesha

Liked: Cleanliness, staff & service
I love the fact that my family had a lot of room.
Stayed 1 night in Mar 2025

10/10 Excellent

Markesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of breakfast and Excellent customer Darren was awesome
Stayed 2 nights in Mar 2025

10/10 Excellent

Markeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Terea

Liked: Amenities, property conditions & facilities
It was a safe convient place to stay and met the needs of our family of 6
Stayed 1 night in Mar 2025

10/10 Excellent

jessica

Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Just grosd

The hotel was gross. It was dirty and run down. The pool was disgusting—and closed. The breakfast was not good and most things were out. We had to wait for coffee, for eggs, for bacon, and for cinnamon rolls. If you wanted fruit loops you were in luck. Couldn’t get out of there fast enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the turn for the hotel since it's literally behind the dealership. Also the lights is not sufficient, its too dim and dark, not something you want from a hotel. Overall the hotel is nice, clean, and on the newer side.
Stayed 1 night in Mar 2025

10/10 Excellent

Kristine

Stayed 1 night in Mar 2025

10/10 Excellent

Kirsplash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Diannaluz, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!! Very happy!!
Stayed 1 night in Mar 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Alexandria

Travelled with group
So clean and I loved it
Stayed 1 night in Mar 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Very clean, comfortable, friendly staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Anastashia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The overall stay was nice, definitely good for a short stay while you explore the city of Jacksonville.
Stayed 5 nights in Feb 2025

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
shows because it was affordable, which in hindsight was a mistake. Too many small imperfections ruined my day I did not steal a second mate.
Stayed 2 nights in Feb 2025

4/10 Poor

William

Travelled with partner
Disliked: Property conditions & facilities
We had booked and our printed reservation confirmed that we had reserved an accessible room as my wife has mobility issues. We checked in after we had eaten dinner and planned to remain in the room the rest of the night so we completely unpacked. My wife decided to shower. She was completely undressed before she noticed that the bathroom had a regular bathtub with a high side to step over and no grab bars. It was definitely not an “accessible” bathroom. At that point it was too late to ask to be moved to a different room. Therefore I had to stay in the bathroom while she showered to make sure she didn’t slip and fall and to help her get in and out of the tub. Likewise the dispensing bottles containing the shampoo, conditioner and liquid soap were attached in a holder and therefore not movable and extremely difficult to reach and use in not only the bathtub but also the sink. We believe that we deserve a refund or credit for the extreme inconvenience we encountered with a room that was not what we booked. The desk lamp did not work as it had apparently been taken apart to be repaired and not put completely back together. The TV worked fine but the TV remote control selector was held together by rubber bands because its battery cover was missing.
Stayed 1 night in Feb 2025