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The stuff was very friendly, smiling a lot and professional. The hotel was clean, eco-friendly and had everything you need. The room was very spacious with nice view to the garden. It was very calm and silent. The program for children seemed amazing (there is a playground outside, play room and movie room inside; there is also an option with hotel auntie) and also the fitness classes everyday was good option...The swimming pool was quite empty. The choice of beauty treatments was great and done very professionally. We had amazing 5-dishes dinner in Dekompresja restaurant and very nice service. Really recommend it. The breakfast was very good - you could order warm dishes or choose something from buffet - they had vegetarian choices. Coffee was ok. Many nice options for children in terms of food :) Again very friendly and attentive staff. We are definitely coming back :) Also, there are plenty of things to do in Polanica or nearby

Staff friendly. Hotel is quite old which is part of charm but could do with some updating. Would stay again.

"Unique" was idea to pay extra for swimming pool using. For the first time in my life receptionist try to charge me (hotel guest) for usage hotel property. I have a long and difficult day, traveling from Chicago to the Czech Republic 10,5 hours flight to Istanbul, 6,5hours stop, 2,5 flight to Prague. I rented a car and have 2,5 hours drive to the hotel. I tried rest and relax. Unfortunately a very rude receptionist mentioned I can't use hot tub which was included but there was a "private party" at the moment probably even for outside people I would expect refund but not from arrogant shameless people. Thank you. I hope it was helpful. Ps. You have my name and address. don't hesitate to give and send me refund. Ha ha. Janusz Dziuba.

Our stay was overall great. The hotel has great amenities, delicious food and comfortable bed. I would appreciate if the staff would smile a bit more :))