2/10 Terrible
Anna
30 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked at this “spa hotel” to use the spa services but found out the steam room and sauna are out of order with no expected date to be fixed. I checked in late and went to dinner.. $570 Rand for dinner- expensive for a cold lamb shank served with only polenta, “Greek salad”.. not worth the price. My wine glass was dirty.. other woman’s lipstick marks on the rim. I went to the spa, got in my robe and saw the out of order sign on the sauna. Disappointed I got dressed, went to the front desk and they say they have a steam room. I go back to the steam room, get back in my robe and sit in the steam room.. it’s barely warm. I realized I am not getting any spa like experience and get dressed again to go back to the front desk. They are barely apologetic. I ask if they can compensate with a spa service to make up for the inconvenience as I booked this exact hotel because it advertised itself as a spa hotel. They can’t because the ladies doing services work for themselves. I asked for a refund because I wanted to go to another hotel that offered spa amenities. They could not give me a refund. I wanted to go to another hotel just a couple minutes down the road but didn’t want to pay for 2 hotels in one night. 0/5 would not recommend this hotel to someone looking to use any spa services.
Anna
Stayed 1 night in Dec 2024