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The Ritz-Carlton O‘ahu, Turtle Bay

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton O‘ahu, Turtle Bay

Exterior
5 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Hypo-allergenic bedding, down duvets, in-room safe
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Gym
    Gym
  • Pool
    Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • Hot tub
    Hot tub
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
57-091 Kamehameha Highway, Kahuku, HI, 96731
  • Turtle Bay Palmer Course
    1 min walk
  • Turtle Beach
    2 min walk
  • Turtle Bay
    2 min walk
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    76 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Premium Room, 1 King Bed, Non Smoking

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View

  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Club Suite, 1 Double Bed, Non Smoking

  • 67 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

65-inch flat-screen TV with cable channels, TV, pay films

Club Suite, 1 Bedroom, Non Smoking

  • 135 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

Hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Lanai

Hypo-allergenic bedding, down duvets, in-room safe

Suite, Multiple Beds, Non Smoking, Lanai

  • 67 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Bungalow, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Bungalow, 1 Double Bed, Non Smoking

  • 137 sq m
  • Beach view
  • Sleeps 9
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Tub)

Hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Tub)

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Lanai (Mobility Accessible, Roll-In Shower)

Hypo-allergenic bedding, down duvets, in-room safe

Suite, Multiple Beds, Lanai (Mobility Accessible, Roll-In Shower)

  • 67 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 67 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Tub)

Hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed with Sofa bed, Ocean View (Mobility Accessible, Tub)

  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Lanai, Ocean View (Mobility Accessible, Tub)

Hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed with Sofa bed, Lanai, Ocean View (Mobility Accessible, Tub)

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Lanai (Mobility Accessible, Roll-In Shower)

Hypo-allergenic bedding, down duvets, in-room safe

Premium Room, 1 King Bed, Lanai (Mobility Accessible, Roll-In Shower)

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Non Smoking, Lanai (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, Multiple Beds, Non Smoking, Lanai (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Bungalow, 1 King Bed with Sofa bed, Non Smoking, Patio (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Lanai (Mobility Accessible, Tub)

Hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Lanai (Mobility Accessible, Tub)

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed, Non Smoking, Lanai (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Ocean View (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

Hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Lanai

Hypo-allergenic bedding, down duvets, in-room safe

Premium Room, 1 King Bed, Non Smoking, Lanai

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Lanai

Hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Lanai

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 67 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow, 1 King Bed with Sofa bed, Non Smoking, Patio

Hypo-allergenic bedding, down duvets, in-room safe

Bungalow, 1 King Bed with Sofa bed, Non Smoking, Patio

  • 69 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow, Multiple Beds, Non Smoking, Patio

Hypo-allergenic bedding, down duvets, in-room safe

Bungalow, Multiple Beds, Non Smoking, Patio

  • 69 sq m
  • Beach view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Bungalow, 1 Double Bed, Non Smoking, Patio

Hypo-allergenic bedding, down duvets, in-room safe

Club Bungalow, 1 Double Bed, Non Smoking, Patio

  • 69 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Bungalow, 1 Double Bed, Non Smoking, Patio

Hypo-allergenic bedding, down duvets, in-room safe

Club Bungalow, 1 Double Bed, Non Smoking, Patio

  • 69 sq m
  • Beach view
  • Sleeps 6
  • 1 Double Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Lanai)

Hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Lanai)

  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 4 Bedrooms, Non Smoking, Ocean View (Balcony)

Hypo-allergenic bedding, down duvets, in-room safe

Villa, 4 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 222 sq m
  • Ocean view
  • Sleeps 9
  • 4 Double Beds

View all photos for Villa, 3 Bedrooms, Non Smoking, Ocean View (Balcony)

Hypo-allergenic bedding, down duvets, in-room safe

Villa, 3 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 156 sq m
  • Ocean view
  • Sleeps 8
  • 3 Double Beds

View all photos for Club Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Club Room, 1 Double Bed, Non Smoking

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Club Room, 1 Double Bed, Non Smoking

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Lanai)

Hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Lanai)

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Courtyard by Marriott Oahu North Shore

Pool
Kids pool
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (1007)
The price is AU$621
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Courtyard by Marriott Oahu North Shore

About the area

Kahuku

Located in Kahuku, The Ritz-Carlton O‘ahu, Turtle Bay is by the ocean, within a 15-minute drive of Turtle Bay Beach and Sunset Beach. .This beach resort is 5.4 mi (8.7 km) from Banzai Pipeline and 6.2 mi (10 km) from Pupukea Beach Park.
View more Resorts in KahukuOpens in a new window

What's nearby

  • Turtle Bay - 2 min walk - 0.2 km
  • Turtle Bay Beach - 8 min walk - 0.8 km
  • Sunset Beach - 10 min drive - 6.4 km
  • Banzai Pipeline - 11 min drive - 8.5 km
  • Polynesian Cultural Center - 14 min drive - 11.6 km

Getting around

  • Daniel K. Inouye Intl. Airport (HNL) - 76 min drive

Restaurants

  • ‪Giovanni's Shrimp Truck - ‬7 min drive
  • ‪Ted's Bakery - ‬7 min drive
  • ‪Kahuku Shrimp & Thai Food Truck - ‬4 min drive
  • ‪North Shore Shrimp Truck - ‬13 min drive
  • ‪The Elephant Shack - ‬9 min drive

About this property

The Ritz-Carlton O‘ahu, Turtle Bay

Luxury resort on the beach, with 5 outdoor swimming pools
The Ritz-Carlton O‘ahu, Turtle Bay offers 443 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. 65-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and hair dryers.

This Kahuku resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 6 outdoor tennis courts and a health club. 5 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Nalu Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 443 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 5 outdoor swimming pools or 2 spa tubs. Additional amenities at this resort include concierge services, babysitting (surcharge), and gift shops/newsstands.
Grab a bite at Alaia, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Kahuku? This resort has 27997 square feet (2601 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Alaia - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sunset - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Off the Lip - This lobby lounge overlooks the ocean. Open daily.
Roy's Beach House - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Lei Lei's Bar & Grill - Overlooking the golf course, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Internet access

Parking and public transport

  • Uncovered self parking on site (USD 41.88 per night; includes in/out privileges)
  • Secured uncovered valet parking on site (USD 41.88 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Alaia
  • Sunset
  • Off the Lip
  • Roy's Beach House
  • Lei Lei's Bar & Grill

Things to do

  • 5 outdoor pools
  • 6 outdoor tennis courts
  • 2 hot tubs
  • Fitness classes
  • Bike rentals
  • Canoeing
  • Children's pool
  • Ecotours
  • Fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Horse riding/hire
  • Kayaking
  • Mountain biking
  • Pilates classes
  • Sauna
  • Scooter/moped hire
  • Segway hire/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (27997 square feet)
  • Meeting rooms - 6

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 92
  • Hardwood flooring in room
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 87
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Deep-soaking bath
  • Hairdryer
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 65-inch flat-screen TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Oven
  • Fridge

More

  • Desk
  • Desk chair
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 35 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per stay
  • Resort fee: USD 52.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 41.88 per night (in/out privileges)
  • Uncovered valet parking fee: USD 41.88 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-064-482-0992-01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Bay Turtle
Turtle Bay Hotel
Turtle Bay Hotel Kahuku
Turtle Bay Kahuku
Turtle Bay Resort Oahu
Turtle Bay Oahu
Turtle Bay Resort Hawaii/Oahu
Turtle Bay Resort Kahuku
Turtle Bay Resort
The Ritz Carlton O‘ahu, Turtle
The Ritz Carlton O‘ahu Turtle Bay
The Ritz-Carlton O‘ahu, Turtle Bay Resort
The Ritz-Carlton O‘ahu, Turtle Bay Kahuku
The Ritz-Carlton O‘ahu, Turtle Bay Resort Kahuku

The Ritz-Carlton O‘ahu, Turtle Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 751 out of 1004 reviews" "
Rating 8 - Good. 156 out of 1004 reviews" "
Rating 6 - Okay. 45 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel will go back anytime.
Stayed 6 nights in Aug 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

October

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Arief

Stayed 4 nights in Aug 2024

10/10 Excellent

Hector E, Las Vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th summer at this property and my family and I love it! Surrounded by so many beautiful beaches and options.
Stayed 7 nights in Jul 2024

10/10 Excellent

Eliezer, Englewood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an attentive and wonderful staff. Bungalow rooms are amazing.
Stayed 8 nights in Aug 2024

10/10 Excellent

ANIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely love it. Room for improvement.
It's our second time coming to Turtle bay resort and pleased with our stay again. Hotel and amenities are top notch. Only downside is restaurants. Breakfast buffet is great but dinner menu is so poor. They need to give people more option with deeper dining menu at restaurant.
Stayed 7 nights in Aug 2024

4/10 Poor

Michael, Alamo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Interior refurbished, but exterior shows its age. Too many complaints to detail in this review. Poor, poor poor. Definitely not up to traditional Ritz Carlton standards.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Wonderful friendly staff!
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew, Tujunga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent other than the check in. They installed a new computer system a couple of days prior to our check in and they were having issues. Had to wait quite a bit in line to check in. Actually didn’t have our reserved room, but made amends. The hotel and grounds were outstanding. A lot of add in’s and options. Very friendly staff. Very nice stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay. If you have the money, pick here!
Stayed 2 nights in Jun 2024

6/10 Okay

Edward

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Property itself is nice. Recent Ritz conversion but service is not a Ritz or on par with a Four Seasons. Service is like a regular Marriott or Hyatt. Nickle and dime for everything makes you despise the amenities. Much better options elsewhere.
Stayed 6 nights in Jul 2024

10/10 Excellent

OCTAVIO

Stayed 6 nights in Jul 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

10/10 Excellent

Maria del Carmen Rosales

Stayed 4 nights in Jul 2024

10/10 Excellent

Vanuhi

Stayed 7 nights in Jul 2024

10/10 Excellent

Aaron, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Turtle Bay is amazing. Top notch place. You really could not ask for more.
Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel my family has ever been to. Wonderful staff and facilities.
Stayed 7 nights in Jul 2024

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and granddaughter loved the resort, it was beautiful. We were fortunate that the things we had plan were closed by and the drive was amazing! Definitely we will be returning the next time we come back to Hawaii. Thank you for an amazing time!
Stayed 4 nights in Jul 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. Staff is wonderful and friendly, super attentive. Beds were comfy and blankets soft. Spacious room with beautiful view. Only 2 complaints- the power went off in the early morning (5am) and was off for several hours. My family needs a fan to sleep so we all got an awful nights rest. I reached out and asked what was happening and it wasn’t until hours later that I got “we are sorry” Also, the surf lesson was a big disappointment. Very expensive and my son only got the try a wave 3-4 times. The shop tried to make it right (thank you!) but he wasn’t able to make it back for another lesson. Other than those two things, it was lovely.
Stayed 4 nights in Jul 2024

6/10 Okay

Shanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was average and below compared to the ridiculous prices.
Stayed 7 nights in Jul 2024