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OUTRIGGER Kona Resort and Spa

4.0 star property

Photo gallery for OUTRIGGER Kona Resort and Spa

2 outdoor pools, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Property amenity
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pet-friendly
  • Parking available

Explore the area

Map
78-128 Ehukai Street, Kailua-Kona, HI, 96740
  • Haleo Luau
    ‪4 min walk‬
  • Keauhou Bay Beach
    ‪8 min walk‬
  • Kona Country Club
    ‪15 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪28 min drive‬

Room options

View all photos for Club Suite, 1 King Bed with Sofa bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Ocean View

  • 78 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, Ocean View (2 Double Beds)

Club Suite, Ocean View (2 Double Beds)

Club Suite, Ocean View (2 Double Beds)

  • 78 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Club Room, Multiple Beds, Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, Multiple Beds, Ocean View (Newly Renovated)

  • 39 sq m
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Partial Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Partial Ocean View (Newly Renovated)

  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Oceanfront

  • 78 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Club Room, 2 Double Beds, Partial Ocean View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds, Partial Ocean View (Newly Renovated)

  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, Oceanfront (2 Double Beds)

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, Oceanfront (2 Double Beds)

  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Partial Ocean View

  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View, Poolside (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View, Poolside (Newly Renovated)

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View, Poolside (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View, Poolside (Newly Renovated)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Accessible, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, 1 King Bed with Sofa bed, Accessible, Ocean View

  • 78 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed, Oceanfront (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Oceanfront (Newly Renovated)

  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Resort View

View from room

Room, 1 King Bed, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Oceanfront

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed, Resort View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Resort View (Newly Renovated)

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Resort View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Oceanfront

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds, Oceanfront

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Oceanfront

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Oceanfront

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Partial Ocean View

  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Mountain View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mountain View (Newly Renovated)

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mountain View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mountain View (Newly Renovated)

  • 39 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Accessible, Oceanfront (Club)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed with Sofa bed, Accessible, Oceanfront (Club)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, Oceanfront (Deluxe, 1 King Bed)

Premium bedding, in-room safe, desk, laptop workspace

Club Suite, Oceanfront (Deluxe, 1 King Bed)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Similar properties

Exterior

Royal Kona Resort

  • Pool
  • Spa
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, (2507)
The price is AU$464
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Royal Kona Resort

About the area

Kailua-Kona

Located in Kailua-Kona (Kahaluu-Keauhou), OUTRIGGER Kona Resort and Spa is within a 5-minute drive of Kona Country Club and Keauhou Bay Beach. .This family-friendly resort is 2.2 mi (3.5 km) from Kahalu'u Beach Park and 3.3 mi (5.3 km) from Magic Sands Beach.
View more Resorts in Kailua-KonaOpens in a new window

What's nearby

  • Keauhou Bay Beach - 8 min walk
  • Kona Country Club - 15 min walk
  • Keauhou Shopping Center - 5 min drive
  • Kahalu'u Beach Park - 5 min drive
  • Magic Sands Beach - 7 min drive

Getting around

  • Kona Intl. Airport (KOA) - 28 min drive

Restaurants

  • ‪L&L Hawaiian Barbecue - ‬4 min drive
  • ‪Magics Beach Grill - ‬7 min drive
  • ‪Da Poke Shack - ‬9 min drive
  • ‪Kaya's - ‬12 min drive
  • ‪Tropics Tap House - ‬4 min drive

About this property

OUTRIGGER Kona Resort and Spa

Family-friendly Kailua-Kona resort in Kahaluu-Keauhou with 2 restaurants
OUTRIGGER Kona Resort and Spa offers 508 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to furnished lanais. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Kailua-Kona resort provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 508 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished lanais. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and an outdoor tennis court. This resort also features complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite to eat at Piko Wine & Coffee Bar, one of the resort's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Kailua-Kona? This resort has facilities measuring 10000 square feet (929 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Piko Wine & Coffee Bar - This café serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Holua Bar - Onsite bar. Open daily.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured uncovered self parking on site (surcharge; includes in/out privileges)
  • Secured uncovered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: USD 35 for adults and USD 35 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • Piko Wine & Coffee Bar
  • Holua Bar

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Basketball
  • Canoeing
  • Children's pool
  • Fitness centre
  • Golf driving range
  • Outdoor tennis court
  • Shopping
  • Snorkelling
  • A hot tub
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Corner/local shop
  • Mini-fridge
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (10000 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 152
  • Front entrance ramp
  • Deep-pile carpet in room
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 175 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 41.29 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 35 for children
  • Uncovered self parking fee: USD 25 per night (in/out privileges)
  • Uncovered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 175 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include window guards
Property Registration Number 780100380000, TA-027-652-3520-01, GE-027-652-3520-01

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

OUTRIGGER Kona Resort and Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 546 out of 1019 reviews
Rating 8 - Good. 247 out of 1019 reviews
Rating 6 - Okay. 132 out of 1019 reviews
Rating 4 - Poor. 54 out of 1019 reviews
Rating 2 - Terrible. 40 out of 1019 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Nov 2024

10/10 Excellent

Siril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Ravkhat

Liked: Cleanliness
Stayed 8 nights in Oct 2024

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 14 nights in Nov 2024

8/10 Good

Chantsal

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a great location
Stayed 7 nights in Nov 2024

10/10 Excellent

ROSITA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from our Balcony were stellar! Hands down one of the best views of the bay
Stayed 3 nights in Nov 2024

8/10 Good

Peter

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Beautiful property but some amenities where closed. Rooms are definitely not "4-star"
Stayed 5 nights in Nov 2024

4/10 Poor

Denise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean, the shower in particular was not clean. Every day I found bugs in the bed which was beyond gross. The food was not good and beyond over priced. The concierge booked me for basically the same over priced excursion twice. Some of the staff was beyond rude and unprofessional, horrible customer service. The drinks were also not great and very overpriced. Overall I would never stay at this hotel again. Also there is no spa and the gym is from the 80’s.
Stayed 7 nights in Oct 2024

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately we weren’t aware that the club lounge wasn’t going to be open. They did provide vouchers to have drinks and apps and breakfast at the regular hotel restaurant but they were overwhelmed so service wasn’t great.
Stayed 2 nights in Nov 2024

2/10 Terrible

Lori

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This an older property that stated on the website it is “newly renovated”. It’s been painted but that’s about it. We had several cockroaches in our room, but the worst part was NO hot water for our entire stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Nov 2024

10/10 Excellent

Krzysztof

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am recommending Outrigger Kona Resort and Spa to everyone who travel to Hawaii Big Island…
Stayed 6 nights in Nov 2024

10/10 Excellent

ALEXANDRA MARIE

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful. The rooms were big and the amenities were nice. My children loved the pool. That staff were all very nice and accommodating.
Stayed 3 nights in Nov 2024

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Paid more for a room with a view and instead got a first floor stay with a view of people walking around. Beautiful property and nice amenities for resort fee. Manta Ray viewing is neat
Stayed 1 night in Nov 2024

10/10 Excellent

Leilani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was amazing. It had the most comfortable bed, a nice tub, and the BEST ocean view!!!!! We will be staying here again for sure.
Stayed 3 nights in Nov 2024

10/10 Excellent

Judah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Nahum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Tani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and views. Excellent kind caring staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well kept property with friendly staff. We stayed at the resort more than we had planned due to the relaxing atmosphere.
Stayed 3 nights in Nov 2024

6/10 Okay

Eugenio

Travelled with partner
Disliked: Property conditions & facilities
Limited food selection at the restaurant
Stayed 4 nights in Oct 2024

4/10 Poor

Ilia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lobby and check in area was clean and the staff was friendly. The room/room amenities itself was a let down. The room was noisy from the adult pool area/bar being in very close proximity. This is not a family hotel but perhaps ideal for couples or singles that enjoy a crowded feeling. The hotel had no children show channels in the room available on live tv. You could purchase a children’s channel for 14.99 a day. I am not sure how it is legal to charge for PBS as it is a free channel/app available to all.
Stayed 1 night in Nov 2024

8/10 Good

Watende

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

sanjar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

2/10 Terrible

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bed was terrible, room was not ready until 10:30pm. Very disappointing and they did not even have the king bed we booked…..they put us in a room with 2 dbl beds. Terrible service, over promised something they could not deliver! I’m wondering if it was an Expedia booking if they didn’t care. I’ve never heard of a hotel where you go to check in and the room is not ready until 1030 at night. Ridiculous.
Stayed 1 night in Nov 2024

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent 1 night put it was good . Didn’t have time to explore the whole facility but staff and pool areas were great.
Stayed 1 night in Nov 2024