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Serene Kandy

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serene Kandy

Terrace/patio
Junior Suite with Jacuzzi - East Wing
Swim-up bar
Junior Suite with Jacuzzi - East Wing
Daily continental breakfast (USD 10 per person)

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
113, Rajapihilla Mawatha, Kandy
  • Malwathu Maha Viharaya
    8 min walk
  • Wales Park
    12 min walk
  • Kandy Clock Tower
    17 min walk
  • Kandy (KDZ-Polgolla Reservoir)
    24 min drive

Room options

View all photos for Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing

  • Sleeps 1
  • 1 Double Bed

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About the area

Kandy

Located in Kandy, Serene Kandy is in the historical district, within a 15-minute walk of Malwathu Maha Viharaya and Wales Park. .This hotel is 1 mi (1.5 km) from Lakeside Adventist Hospital and 1 mi (1.6 km) from Asgiriya Stadium.

What's nearby

  • Wales Park - 12 min walk - 1.0 km
  • Temple of the Tooth - 20 min walk - 1.7 km
  • Kandy Lake - 3 min drive - 1.9 km
  • Royal Palace of Kandy - 3 min drive - 2.3 km
  • Kandy General Hospital - 4 min drive - 2.2 km

Getting around

  • Kandy Railway Station - 8 min drive
  • Bandaranaike Intl. Airport (CMB) - 170 min drive

Restaurants

  • ‪Hideout Lounge - ‬17 min walk
  • ‪The Empire Café - ‬18 min walk
  • ‪Soul Food - ‬16 min walk
  • ‪Burger King - ‬15 min walk
  • ‪Kandyan Muslim Hotel - ‬19 min walk

About this property

Serene Kandy

Lakefront hotel with 8 outdoor pools and a restaurant
Serene Kandy offers 21 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Kandy hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

8 outdoor swimming pools are on site along with a children's pool.
Make yourself at home in one of the 21 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Serene Kandy has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–10:30 AM: USD 10 for adults and USD 5 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 8 outdoor pools
  • Children's pool

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels

More

  • Desk
  • Eco-friendly cleaning products provided
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 60
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 75
  • New Year's Eve (31 December) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Serene Kandy Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 12 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Liked: Staff & service, property conditions & facilities
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
Stayed 2 nights in Mar 2024

8/10 Good

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Unwelcome, down the road and someone has a key!
We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star hotel..very disappointed
My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Stayed 2 nights in Jan 2018

8/10 Good

Ajit, Colombo

Liked: Cleanliness, staff & service, property conditions & facilities
Take Care to avoid injury
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Stayed 2 nights in Jan 2018

10/10 Excellent

Raman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene grand
Awesome. Great location. Scenic view. Nice comfy rooms
Stayed 1 night in Jan 2018

8/10 Good

Nick, perth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel
Charged for beers from mini bar that weren't there to begin with
Stayed 1 night in Dec 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Kandy
Attentive staff, good food
Stayed 3 nights in Nov 2017

6/10 Okay

Traveller, USA

Liked: Cleanliness, staff & service
Not as bright as 4 stars, but good for a night
he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Stayed 2 nights in Oct 2017

8/10 Good

Scott, American living in Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly priced hotel with mountain view of Kandy ci
My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Stayed 2 nights in Oct 2017

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful service!!!!
I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay due to overbooking by the hotel
The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!

10/10 Excellent

Kathy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for your stay in Kandy
My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ranadeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Best location n view
It was an amazing stay at Serene grand. Simply Awesome

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good staff
Amazing trip

8/10 Good

Lois

Liked: Cleanliness

10/10 Excellent

Salim, Toronto, Canada.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel in Kandy
We had a great time at this location. The front desk manager made our stay a huge success from the word go. Vandana I think is her name. The food was excellent too. Will I be back. You bet ya!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, clean and new.
Big room good bed but wifi is not working in room had to go out to hall area to get a slow wifi that's the only issue other than that v near to temple st - shopping area there r shot cuts to reach the shopping centre as well

4/10 Poor

phillip, Dubai

Disliked: Staff & service, room comfort
disappointing, go elsewhere!
Hotel badly run and nothing turned up when Ui asked and without constant reminders.

8/10 Good

Vivek , Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in kandy
Hotel is OK type. It was difficult to locate hotel but once got in hotel it was all smooth. Front desk staff were helpful to give us room very early and services were good.

8/10 Good

Soeren

Liked: Room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do it
Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
Stayed 2 nights in Dec 2017