This property was pathetic and gives bad name to being a Plaza hotel. No notice given of road construction causing major issue getting into the property, M at front desk the worst customer service given, room had curtain off the rod, holes in wall, the kitchen had no items stocked, you had to request, soap scum left in bathroom, no shower curtain, no vending machines for drinks or snacks. Did not get the room I reserved and was told we were upgraded. I would hate to see what we were upgraded from. But the attitude of M at the front desk was just horrible. No apologies just "ok" in her responses. This hotel should not be advertized as a Plaza hotel. It does not reflect the elegance or standard expected by a business associated with the K.C. Plaza. Will never stay there again..