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Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, pool loungers
Bar (on property)
Couples treatment room(s), sauna, hot tub, steam room
Beach bar
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Hot tub

Explore the area

Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710
  • Cenote Azul
    ‪7 min drive‬
  • Xpu-ha Beach
    ‪7 min drive‬
  • Akumal Ecological Center
    ‪9 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪27 min drive‬

Room options

View all photos for Deluxe Single use Garden View

View from room

Deluxe Single use Garden View

  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Connecting Suite

Down duvets, minibar, in-room safe, desk

Connecting Suite

  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

View all photos for Junior Suite Poolside

Down duvets, minibar, in-room safe, desk

Junior Suite Poolside

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite Garden View

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside

Romance Villa Suite Poolside

  • 58.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Garden View

Down duvets, minibar, in-room safe, desk

Deluxe Triple Garden View

  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View

Down duvets, minibar, in-room safe, desk

Deluxe Garden View

  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, (1001)
The price is AU$877
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Grand Palladium Kantenah Resort & Spa All Inclusive

About the area

Kantenah

Located in Kantenah, Grand Palladium Colonial Resort & Spa All Inclusive is by the sea, within a 10-minute drive of Puerto Aventuras Marina and Akumal Beach. .This all-inclusive property is 12.6 mi (20.3 km) from Xel-Há Park.

What's nearby

  • Cenote Azul - 7 min drive
  • Akumal Beach - 10 min drive
  • Yal-ku Lagoon - 14 min drive
  • Half Moon Bay - 16 min drive
  • Xel-Há Park - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Grand Palladium Colonial Resort & Spa All Inclusive offers 425 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 425 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools or 5 hot tubs, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at La Adelita, a theme restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • La Adelita
  • El Dorado
  • Sumptuori
  • Portofino
  • La Lola

Things to do

  • 6 outdoor pools
  • 5 hot tubs
  • Fitness classes
  • Arcade/games room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Lifeguards on-site
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway hire/tours
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • Games

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Service fee: USD 10
  • Facilities fee: USD 35 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1003 reviews
Rating 8 - Good. 324 out of 1003 reviews
Rating 6 - Okay. 124 out of 1003 reviews
Rating 4 - Poor. 61 out of 1003 reviews
Rating 2 - Terrible. 63 out of 1003 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

ALEKSANDR

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It all started with room not being ready to check in till almost 4 pm instead of 3:00pm. Had to move from the first room on the second day due mold being all over the place. Also, Safebox battery died and after calling help desk I was told to wait 10 minutes for someone to come and fix the issue. After 20 minutes of waiting and no one showing up, I called again and was told the same to wait for another 10 minutes. Waited for 30 minutes, still no one showed up. Went to the front desk and explained the situation, was told that their supervisor was going to come right away. Unfortunately, it was a lie again! No one showed up and I simply wasted over 3 hours of my vacation time waiting with no one ever coming. It was my 2nd time at this resort and unlike first stay, this time, I left feeling very disappointed due to extremely unfriendly unreliable customer service.
Stayed 7 nights in Nov 2024

2/10 Terrible

Rebecca Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

carly

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This resort is sad. The property is tired and poorly operated. Because of the size of the properties, we were unable to make reservations at the restaurants as they required 2 days in advance notice. I saw this as a missed opportunity to notify guests of the requirment ahead of arrival. We were left with the buffet and poolside restaurants which both had inedible food and almost unsanitary. Pool drink service was really slow, i learned quickly not to order anything that was frozen (pina colada, etc). By the time the pool server brought it 20 minutes later it was almost melted. I suggest you get in line at the bar before ordering with the server. Staff is nice, service was fine and I did appreciate the housekeeper replenishing the bottled water daily. Best part of my stay was when I checked out.
Stayed 3 nights in Nov 2024

8/10 Good

Jay Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Service is good. nightly entertainment is great . Multiple dining options. The resort is walkable through the jungle . The staff is very friendly
Stayed 7 nights in Nov 2024

8/10 Good

Jeremy

Stayed 4 nights in Oct 2024

6/10 Okay

Peggy Joan, Lunenburg

Travelled with family, Travelled with group
Liked: Amenities
Great pools and bar service. Beach was rocky. I preferred the pool. The buffet restaurant's food was very average. Cruise food is so much better. The restaurants that required reservations had excellent food, but it was difficult to get a reservation unless you booked early in the morning. The Chic show and dinner was excellent.
Stayed 6 nights in Oct 2024

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous time at this resort. Great beach great amenities. Was more family and children than I anticipated
Stayed 4 nights in Aug 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 3 nights in Aug 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked everything about the hotel—the facilities, the restaurants—but I absolutely loved the beach; it’s simply divine. The staff were generally great, though I did have a small issue with the lobby supervisor and one of the people who answered the phone, as I was initially given the wrong room. However, everything was resolved by employees who truly understand what customer service is all about. One area that could use improvement is the attention to food quality at the sports bar. Also, the rooms in the Colonial section could benefit from some renovation, including the furniture, beds, etc. But the pool, beach, and restaurants were fabulous."
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosa Ines Pullay

Liked: Cleanliness, staff & service, property conditions & facilities
Volveria a ir tiene mucha variedad
Stayed 4 nights in Aug 2024

10/10 Excellent

Juan Donato Solorzano

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 4 nights in Aug 2024

2/10 Terrible

Sonia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They offer pool side rooms which is a lie we were about a 4-5 minute walk to the pool. And when asked the people there were not apologetic at all just this is what you get attitude. Hard to get towels. Food was terrible and booking at restaurants was painful. The pool you could see that it had not be scrubbed as you could see the scum line.
Stayed 5 nights in Aug 2024

8/10 Good

Jacob

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms could have been cleaner and better maintained, but the resort was great and had a very safe, peaceful and fun atmosphere
Stayed 8 nights in Aug 2024

8/10 Good

Bigyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jun 2024

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

6/10 Okay

Irma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is great! I would say the service is what needs improvement! they never refilled the mini fridges as they said they would even after I complained to front desk. Food quality was not what I expected! Out of the few restaurants I tried El Dorado was the best! It is family friendly!
Stayed 4 nights in Jul 2024

6/10 Okay

Neehar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Non-buffett dining options required reservations days in advance even though none of them were full each night. We were there 3 nights and managed to get into one restaurant that was not a buffet. Mangroves around property held stagnant water and produced an awful smell that infiltrated into the rooms. Beach area was small. Pool areas were nice. All inclusives have lost their luster. Good and drinks are mediocre at best. Bars are under staffed.
Stayed 3 nights in Jul 2024

2/10 Terrible

Chelsea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Inedible food. Old facilities. Everything felt dirty.
Stayed 7 nights in Jul 2024

4/10 Poor

ORESTA

Disliked: Property conditions & facilities
Grand Palladium has been a favorite hotel resort for the last 7 years. However, the quality has taken a nosedive during our most recent visit. Starting with the pros; the bread was good, and was seemingly fresh, and there were more than enough beach chairs for everyone, lastly the Brazilian restaurant had better quality and variety of food. The good ends there. First off, the housekeeping, none of the staff speak English and are unable to meet the simplest of asks. One of the worst and most unbelievable experiences is when housekeeping left our door open TWICE after they finished cleaning. The minifridge was sparingly restocked, and never fully. Next the salad bar, it was constantly overcrowded with guests and tables but nowhere near enough staff.This led to 10 minute lines to even enter the salad bar, which I have never experienced in my over 18 of traveling to all -inclusives in Mexico. The variety of food was lacking/ not enough food prepared for the amount of guests. It was difficult and time consuming to make a reservation for any of the restaurants. The variety and quality was poor in the restaurants as well and was very bad at the Mexican restaurant.The alcohol that was supposed to be premium was extremely watered down and select alcohol was not available, or available at limited times. Lastly most disappointing, was the lack of accommodations for persons with disabilities. The public restroom was inaccessible, pathway to the beach was unsafe, minimal help from staff
Stayed 9 nights in Apr 2024

8/10 Good

Changbong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good other than room cleaness
Stayed 4 nights in Jul 2024

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, staff & service
Poor weather during our stay limited the beach and activity options so the room and dining options were really in focus. The first day (Monday) we were figuring out the lay of the land and went to La Hacienda for lunch as we waited for our room to be ready. Food quality there was very poor with items overcooked, tasteless, or cold. It was a very bad first impression. We didn't go back there again. For dinner all of the ala carte restaurants were full so we went to La Dalia buffet which was a much better service and food quality experience. We went to La Dalia for breakfast and lunch the rest of the trip with good results. Tuesday night we went to Bravo (upcharge) for dinner which was great food and entertainment. Wednesday night we went to Portofino (Italian) and it was terrible. 9 people with different dishes and they were all poor quality. I've had better meals out of a can. Thursday night was El Dorado (american steakhouse) and it was fantastic. The filet mignon was perfect and service was stellar. Best food of the trip. Friday night we ate at Bahia (Brazilian steakhouse) and it was very good. Service was stellar from Juan who kept us entertained with banter and tequila. We stayed in the Colonial section in the junior garden suite. The decor and furniture was a little dilipated. I recommend staying in the White Sands or Kantenah rooms instead. The Colonial lobby was great though and we spent a lot of our nights hanging out there with drinks and music.
Stayed 5 nights in Jun 2024

2/10 Terrible

Mary Lou

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel ac went out through the entire resort and we had to sleep through that a few nights.
Stayed 5 nights in Jun 2024

2/10 Terrible

Aghdas

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very outdated. Staff are not nice and friendly. Customer service is non existent. Restaurant hours are ridiculous and not all open. Short staffed. I wont return.
Stayed 7 nights in Jun 2024

2/10 Terrible

Nasseem

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024