This was the worst hotel we stayed at during our 7-day trip in eastern Turkey. I reserved 5 economy double rooms with a double bed. One of them was no better than a jail cell. Two of them had no space for shower. One had to stand or sit on the toilet to shower. Although the pictures for this room class showed enclosed shower cabin, none of the rooms we were given had a shower cabin.
Front desk was a complete disaster. We asked two of the rooms to be replaced with rooms with usable showers for the second night of our stay. Although I gave clear instructions twice as to which rooms to be replaced, they messed it up anyway. The room my wife and I stayed was not one of them. When my wife went to our room after we got back at night, she found another couple in our room. Front desk had no idea about what happened and where our personal belongings were. I'm not going to bore you with details, after several attempts, we found our belongings moved to one of the rooms they assigned to my wife cousin. As a compensation, the front desk upgraded us to a better room which was nice gesture.
It is hard to blame the person working at the front desk because he works over 16 hours a day. He is there when we get up early in the morning (6:30 am) and still there late at night (11 pm). Anyone working so long every day will make mistakes.
Other things like breakfast were reasonable for price we paid.