Room was agreeable with everything you would expect from a night in a hotel. Excellent location and was quiet.
What let this stay down was the breakfast, which I paid to have included in my stay. Disappointed that the orange juice was more like cheap cartoon orange, which tasted watery and more like squash and not fresh orange juice, and at £3 a glass, I’d expect a little bit more. Also my pot of tea contained a long thick black hair (I’m white blonde,) which didn’t come out of the pot until my last pour. As you can imagine, this made me feel quite unpleasant. I pointed it out to the waitress who apologised but didn’t take it away or even offer to replenish my pot of tea. A separate waitress, as I left the restaurant recommended to mentioned it to reception upon checkout, which I did. I only got an apology and the receptionist advising she would be speaking to the kitchen staff as it’s their job to clean the dishes. Most high end hotels would at least offer to reimburse the breakfast or provide a discount on another stay. The receptionist just walked off. I’m not one to usually complain but felt this experience really dampened my impression of the overall stay, which is a great shame.