2/10 Terrible
Rachel
Travelled with family
19 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for a spa break. Absolutely terrible. Dirty, smelly “spa”, generally dated and worn out. Spa staff very unwelcoming. The “garden view” advertised was in fact was a weed covered courtyard with a rubbish filled skip in it! Toddler swimming classes and swimming lessons going on so incredibly noisy and weren’t able to use pool.
I cannot believe they have the audacity to advertise that they offer luxury spa breaks when that is so far from what they deliver. Customer service generally very poor, young inexperienced staff. Were told we hadn’t booked breakfast on entering the dining room, when we had.
If you just need a bed for the night it would be okay as the room was fine, but I would strongly advise against going to this hotel for a spa break. I contacted the hotel with my comments but they were dismissive, not interested in putting anything right and “closed my case” without offering a resolution, so I feel I ought to warn others to avoid this place…….management won’t be interested if you complain.
In summary, terrible experience topped off with terrible customer service.
Rachel
Stayed 2 nights in Oct 2024