4/10 Poor
Abdulla
11 Aug 2024
Abdulla
Stayed 3 nights in Aug 2024
Bertam Resort, Penang
4.0 star property
Photo gallery for Bertam Resort, Penang
Reviews
7.87.8 out of 10
Good
Popular amenities
- Hot tub
- Bar
- Pool
- Parking available
- Spa
- Gym
Explore the area
12854 Jln Tun Hamdan Sheikh Tahir, Kepala Batas, Penang, 13100
- Penang Golf Resort4 min drive
- Allanze University - College of Medical Sciences5 min drive
- Kepala Batas Golf Club7 min drive
- Penang (PEN-Penang Intl.)48 min drive
Room options
View all photos for Deluxe With Balcony
Deluxe With Balcony
- 30 sq m
- Sleeps 2
- 1 King Bed
View all photos for Superior Double Room
Superior Double Room
- 26.4 sq m
- Sleeps 2
- 1 King Bed
View all photos for Executive Suite
Executive Suite
- 56.2 sq m
- Park view
- Sleeps 2
- 1 King Bed
View all photos for Club Suite
Club Suite
- 63 sq m
- Hill view
- Sleeps 2
- 1 King Bed
View all photos for Deluxe King
Deluxe King
- 30 sq m
- Sleeps 2
- 1 King Bed
View all photos for Deluxe Twin Room
Deluxe Twin Room
- 30 sq m
- Sleeps 2
- 2 Large Twin Beds
View all photos for Deluxe King with Balcony
Deluxe King with Balcony
- Sleeps 2
- 1 King Bed
View all photos for Iris Pool Suite
Iris Pool Suite
- 126 sq m
- Sleeps 4
- 1 King Bed and 1 Queen Sofa Bed
View all photos for Family Quadruple Room
Family Quadruple Room
- 36 sq m
- Sleeps 4
- 2 Double Beds
View all photos for Club Loft, 3 Bedrooms, Pool View, Executive Level
Club Loft, 3 Bedrooms, Pool View, Executive Level
- 108 sq m
- Sleeps 8
- 1 King Bed and 3 Queen Beds
View all photos for Superior Twin Room
Superior Twin Room
- 26.4 sq m
- Park view
- Sleeps 2
- 2 Large Twin Beds
View all photos for Deluxe Premier
Deluxe Premier
- 43 sq m
- City view
- Sleeps 2
- 1 King Bed
View all photos for Violet Pool Suite
Violet Pool Suite
- 106 sq m
- Sleeps 4
- 1 King Bed and 1 Queen Sofa Bed
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About the area
Kepala Batas
Located in Kepala Batas, Bertam Resort, Penang is connected to the airport, a 4-minute drive from Penang Golf Resort and 13 minutes from Ninth Emperor God Temple. .This family-friendly resort is 12.9 mi (20.8 km) from Sunway Carnival Mall and 13.4 mi (21.6 km) from Penang Bird Park.
What's nearby
- Penang Golf Resort - 4 min drive - 3.8 km
- Kepala Batas Golf Club - 7 min drive - 4.8 km
- Sunway Carnival Mall - 16 min drive - 20.8 km
- Swettenham Pier Cruise Terminal - 33 min drive - 42.0 km
- Gurney Drive - 35 min drive - 43.9 km
Getting around
- Tasek Gelugor Station - 17 min drive
- Penang Intl. Airport (PEN) - 48 min drive
Restaurants
- McDonald's - 19 min walk
- OldTown White Coffee - 19 min walk
- Baeshake Cafe - 4 min drive
- Qah-Wa Cafe - 17 min walk
- Terra Tea Kaw - 5 min walk
About this property
Bertam Resort, Penang
Family-friendly resort with 3 restaurants connected to the airport in Kepala Batas
Bertam Resort, Penang offers 282 air-conditioned accommodations with MP3 docking stations and free minibar items. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels and smart speakers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.
A health club and a water park (surcharge) with a lazy river are featured at the resort. 5 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Make yourself at home in one of the 282 air-conditioned rooms featuring MP3 docking stations and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Cable programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 spa tubs, a water park (surcharge), and a health club. This Mediterranean resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy local and international cuisine at Essoura, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Kepala Batas? This resort has 35000 square feet (3252 square meters) of space consisting of a conference center and 18 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Essoura - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
Le Grill - Onsite fine-dining restaurant. Open daily.
Citrus - Onsite bar. Open daily.
Kasbah - Onsite bistro. Open daily.
Late night fare is available from 24-hour room service.
Languages
Chinese (Mandarin), English, Filipino, German, Hindi, Indonesian, Malay, Thai
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
- Free in-room WiFi has a 6-device limit
- Available in some public areas: Free WiFi
Parking and public transport
- Free secured, covered self-parking on site
- Secured covered valet parking on site (MYR 30 per night; includes in/out privileges)
- Electric car charging station on site
- Wheelchair-accessible parking available
- On-site parking options include a carport
- Limo/town car service
Food and drink
- Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: MYR 56 for adults and MYR 35 for children
- 3 restaurants and 2 coffee shops
- 1 poolside bar and 1 bar
- 24-hour room service
Restaurants on site
- Essoura
- Le Grill
- Citrus
- Kasbah
Things to do
- 5 hot tubs
- Fitness classes
- Bike rentals
- Bike tour information
- Bike parking
- Bike storage
- Billiards/pool table
- Children's pool
- Designer shops
- Electric bike charging stations
- Fitness centre
- Table football
- Full-service spa
- Hiking/biking trails
- Karaoke
- Outdoor pool
- Playground
- Private picnics
- Rock climbing
- Ropes course
- Sauna
- Steam room
- Water park access (surcharge)
- Yoga classes
Family friendly
- Children's games
- Children's pool
- Children's toys
- Dining table
- Free cots/infant beds
- Corner/local shop
- High chair
- Laundry facilities
- Lazy river
- Mini-fridge
- Outdoor pool
- Playground
- Pool toys
Conveniences
- Ballroom
- Banquet hall
- Lift
- Gift shop/newsstand
- Corner/local shop
- Library
- Lockers available
Guest services
- 24-hour front desk
- Change of bedsheets (on request)
- Change of towels (on request)
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Golf caddy
- Golf cart
- Golf clubhouse
- Golf clubs
- Golf privileges (optional)
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Business services
- 24-hour business centre
- Conference centre (35000 square feet of space)
- Coworking spaces
- Meeting rooms - 18
Outdoors
- Free pool cabanas
- Nature reserve
- Outdoor furniture
- Pool sunloungers
- Pool umbrellas
Spa
- 6 treatment rooms
- Aromatherapy
- Ayurvedic treatments
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - prenatal
- Massage - sports
- Massage - Swedish
- Massage - Thai
- Massage/treatment rooms
- Mud bath
- Reflexology
- Sauna
- Spa open daily
- Hot tub
- Steam room
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Area rugs in room
- Ceiling hoist
- Doorbell and phone notification
- Lift
- Lift door width (centimetres): 99
- Front entrance ramp
- Hardwood flooring in room
- Deep-pile carpet in room
- Smooth flooring in public areas
- Smooth flooring in room
- Tile flooring in public areas
- Tile flooring in room
- Valet for wheelchair-equipped vehicle
- Visual doorbell notification
- Well-lit path to entrance
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness centre
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- 4 on-site accessible parking spaces
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible registration desk height (centimetres): 71
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchairs available on site
More
- At least 80% of lighting from LEDs
- Biodegradable coffee stirrers
- Biodegradable drinking straws
- Books
- Comprehensive food waste policy
- Comprehensive recycling policy
- Couples dining
- Designated smoking areas (fines apply)
- Local artist showcase
- Locally owned and organised tours and activities
- No plastic coffee stirrers
- No plastic drinking straws
- Renovated entire property – February 2023
- Reusable cups only
- Reusable tableware only
- Romance packages available
- Vegan dining options
- Vegetarian dining options
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Down duvet
- Free cots/infant beds
- Hypo-allergenic bedding
- Pillow-top mattress
- Premium bedding
Bathroom
- Designer toiletries
- Hairdryer
- Private bathroom
- Shampoo
- Soap
- Toilet paper
- Towels
- Toothbrush and toothpaste
Entertainment
- 50-inch smart TV
- TV channels
- MP3 dock
- Smart speaker
Food and drink
- Dining table
- Free bottled water
- Free minibar
- Local meal delivery service
- Mini fridge
More
- Desk
- Desk chair
- Electrical adapters/chargers
- In-room massage
- Iron/ironing board
- Laptop-friendly workspace
- LED light bulbs
- Phone
- Restaurant dining guide
- Safe
- Slippers
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 150.0 per day
Free cribs are available on request at the property
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MYR 200 per accommodation, per night
- A tax is imposed by the city: MYR 3.00 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately MYR 56 for adults and MYR 35 for children
- Covered valet parking fee: MYR 30 per night (in/out privileges)
- Rollaway bed fee: MYR 150.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
This property uses solar energy
We should mention
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Free in-room WiFi has a 6-device limit
Guests under 18 years old are not allowed in the spa
Property is also known as
Bertam Resort Penang
Bertam Resort Water Park
Bertam Resort, Penang Resort
Bertam Resort, Penang Kepala Batas
Bertam Resort, Penang Resort Kepala Batas
Bertam Resort, Penang Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 4 out of 8 reviews" "
10 - Excellent
4
Rating 8 - Good. 2 out of 8 reviews" "
8 - Good
2
Rating 6 - Okay. 0 out of 8 reviews" "
6 - Okay
0
Rating 4 - Poor. 1 out of 8 reviews" "
4 - Poor
1
Rating 2 - Terrible. 1 out of 8 reviews" "
2 - Terrible
1
10/10
Cleanliness
8.4/10
Staff & service
10/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Siti Rohani, Singapore
Travelled with family
27 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the resort is very unique. 👍👍👍
Siti Rohani
Stayed 2 nights in Apr 2024
2/10 Terrible
Lee Jun
2 Oct 2023
Disliked: Staff & service
My room was not made for the day and when I called was told no housekeeping until 9am the next day. Limited drinking water supplied to room. Only 1x750ml water then you are charged additional for drinking water! Ridiculous!
Lee Jun
Stayed 2 nights in Sep 2023
10/10 Excellent
MOHD SHAHRIL BIN HJ MD
2 May 2023
Liked: Cleanliness, amenities, property conditions & facilities
Pool is amazing
MOHD SHAHRIL BIN HJ MD
Stayed 1 night in Apr 2023
10/10 Excellent
Chee Labb
Travelled with family
27 Apr 2023
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable for the entire family… the staff even arrange an interconnected room for us!
Chee Labb
Stayed 3 nights in Apr 2023